Train travel satisfaction on rise for Dorset passengers (From Dorset Echo)

Train travel satisfaction on rise for Dorset passengers

4:30pm Friday 1st February 2013 in News

SOUTH West Trains welcomed news that passenger satisfaction with its services has improved.

The latest independent survey revealed 85 per cent of passengers were satisfied, with results being higher than average for train service and punctuality.

It is the first survey carried out since the launch of joint South West Trains-Network Rail Alliance in April 2012.

Tim Shoveller, managing director of the South West Trains-Network Rail Alliance, said: “It’s good news to see that satisfaction with our services has improved and we are determined to continue working hard to improve these scores even further.

"Since the launch of our new joint Alliance in April 2012, we have put a huge amount of effort into improving every aspect of our service for passengers.

“By working together with Network Rail, we can work together much more effectively to reduce delays and deliver better customer service.”

He added: “These results, which provide independent views from our passengers, really do help us to focus on the areas of improvement needed and we will continue to target these areas to meet the needs of our passengers.”

The highest increases in passenger satisfaction relate to station facilities and how well delays were dealt with.

Ticket buying facilities and facilities at stations were also rated highly. For more information visit southwesttrains.co.uk