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Call response times improve for police
DORSET Police have improved their response to non-emergency calls after complaints from residents.
There were concerns from members of the public after just over half of calls to the 101 non-emergency number were answered within 30 seconds in July.
New telephone operators and upgraded technology are part of a plan to improve the service.
Dorset’s Police and Crime Commissioner, Martyn Underhill, said: “The public have rightly been vocal surrounding this crucial 101 non-emergency service and I am pleased that the latest figures are demonstrating a notable improvement.
“Good communication between our communities and the force’s officers and staff is essential as we need to know all about the concerns of the public in order to ensure we serve them to the best of our ability.
“It is precisely for that reason that I want the 101 service to be efficient and accessible at all times.”
Since the improvements, the percentage of non-emergency calls answered within 30 seconds has risen from 54 per cent in July to 69 per cent in August.
In July, a total of 13,328 calls were answered in 30 seconds out of a total 24,607 answered calls.
In August 2,393 fewer calls were abandoned due to delays in answering calls than in July.
Out of a total of 24,258 answered calls in the same month, 16,784 were answered within 30 seconds.
Chief Constable Debbie Simpson said: “I am pleased that the measures announced four weeks ago have already contributed to an improved service to the public.
“This achievement is as a result of both the ongoing changes and the force’s call-handling staff, who have worked tirelessly over one of the busiest periods of the year to ensure that over 25,000 calls were answered within an average of 50 seconds.
“Of course, we are not complacent and I will continue to monitor our performance in this area to ensure that standards remain as high as possible.”
To contact Dorset Police in an emergency dial 999.
How to make best use of service
- Report crime at the time – the police are available 24/7 and there to help – please don’t wait until a Monday morning to report something that has happened over the weekend.
- You can submit enquiries, leave a message for an officer, request a call back and access a number of other services through the website – visit dorset.police.uk and click on ‘Do it online’.
- Some people call the police in error – consider whether your enquiry is a police issue or is a matter for another organisation – for example noise pollution and parking enforcement is a local authority matter.
- In the summer months, the police receive lots of calls about crimes that are preventable – make sure you don’t leave valuables on display in your car and lock your doors and windows before leaving the house.
- Finally, remember, in an emergency, dial 999.
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