Firm fined £36k for harassing customers

Firm fined £36k for harassing customers

SITE: Larkin Windows HQ in Jubilee Close

Ivan Hancock

First published in News Dorset Echo: Photograph of the Author by

A home improvements firm has been fined £36,663 by a court after admitting it harassed householders.

Sales tactics of Dorset-based Apple Group Holdings Limited, which owns Apple Larkin in Weymouth, were described in court as a ‘persistent nuisance’, which caused suffering for elderly and vulnerable people.

Weymouth magistrates heard that the firm continuously cold-called residents over the phone and at their doorstep.

The company, which pleaded guilty to six counts relating to cold-calling at peoples’ houses and five counts of cold-calling people over the phone, was also ordered to pay £1,129 in costs and a £200 victim surcharge.

The case, which related to nine householders living in Weymouth, Portland and West Parley, was brought to court by Dorset Trading Standards.

Ivan Hancock Dorset County Council’s trading standards service manager, told the court the string of offences breached the Consumer Protection from Unfair Trading Regulations 2008 Act and related to procedures not being followed correctly between July 2012 and July 2013.

Mr Hancock said trading standards wrote to Apple Group Holdings in May 2012, visited the firm a month later, sent a second letter of advice in July 2012 and met with a director of the company in November 2012.

He added: “Despite these warnings, the complaints continued.

“There was a persistent nuisance from this company which is why these offences are being brought before the court.”

Magistrates were told that the householders affected were registered with the Telephone Preference Service not to receive unsolicited calls.

Mr Hancock said government regulator the Information Commissioner had written to Apple Group Holdings warning it about misuse of data.

He said: “This is the most significant problem we have had with a company in the last 10 years.”

Those who suffered most from the company’s harassment were elderly and vulnerable people, Mr Hancock said.

Complainant Dr Michael Watson suffers from heart failure and was cold-called when he was in bed for half an hour after a meal-time, the court was told.

Representing Apple Group Holdings, Jon Payne said the company didn’t buy information from the Telephone Preference Service ‘from the outset’ but does now.

He said: “These are 11 charges relating to 2.5 million visits. That shows the scale of the number of complaints there are.”

Mr Payne said the company had taken ‘very significant’ steps to resolving the situation and two of the complainants had been offered a ‘gesture of goodwill’.

Magistrates fined Apple Group Holdings £3,333 for each of the 11 counts – £36,663 in total.

Mike Owen, chairman of the bench, said: “We believe that this shows a culture of disregard for consumers’ rights and a systemic lack of managerial control.”

Speaking after the hearing Mr Hancock said the magistrates sent out an ‘extremely powerful’ message with their fine.

He said trading standards had received 49 complaints about Apple Larkin over the last three years.

GEOFF Kirby, 74, was one of the nine complainants in the case and came to court to see the firm sentenced.

He said he was pestered by cold callers from Apple Larkin two or three times a week for months.

Mr Kirby, of College Lane, Weymouth, said he was ‘persistently hassled’ by ‘pushy’ sales pitches from Apple Larkin despite asking them to stop calling.

He set up a website documenting his frustration to warn his friends.

Speaking after the case, he said: “The fine was eye-watering but it was a fair settlement.

“I hope this sends out a message to companies who are cold-calling people.”

Working hard to correct mistakes

ANDY Downes, operations manager at Apple Home Improvements, part of Apple Group Holdings, said the company is working hard to correct ‘mistakes’ it had made in the past.

He said: “Apple Home Improvements is a well established and professional local company with expansion plans which has resulted in a rapid increase in turnover and staff in recent years.

“Employing local staff, we take our reputation and customers’ perception of our business seriously.

“We have made some mistakes in the past but have worked hard to put these right.

“Apple has worked hard with the Trading Standards, the ICO and TPS to ensure that we raise our standards, improve our processes and meet our obligations now and in the future.

“We are pleased that the court has recognised that we have made substantial progress in recent times.

“Apple will continue to ensure ongoing future compliance.

“We apologise for any inconvenience or disruption we may have caused during our legitimate and well intentioned marketing practices.”

Comments (78)

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8:10am Thu 27 Feb 14

unexpected error says...

I reported them twice to the ICO, it's good to know that this actually helps when they are being prosecuted.

Whenever they phoned I challenged them as to how they had obtained my number as I am ex-directory and registered with the TPS but they could never answer my question and would just put the phone down.
I reported them twice to the ICO, it's good to know that this actually helps when they are being prosecuted. Whenever they phoned I challenged them as to how they had obtained my number as I am ex-directory and registered with the TPS but they could never answer my question and would just put the phone down. unexpected error
  • Score: 23

8:18am Thu 27 Feb 14

mr w says...

We reported Apple (Larkin) to the trading standards on more than one occasion.
Even ringing them on various occasions to ask to be taken off of their cold calling and telephone lists but this never happened!
But their reps soon move quick when you tell them the police are on the way as they were trespassing!
Yet i see they are still knocking on doors all over the place.
We reported Apple (Larkin) to the trading standards on more than one occasion. Even ringing them on various occasions to ask to be taken off of their cold calling and telephone lists but this never happened! But their reps soon move quick when you tell them the police are on the way as they were trespassing! Yet i see they are still knocking on doors all over the place. mr w
  • Score: 20

8:30am Thu 27 Feb 14

GeoffKirby says...

The defence said that this was only 11 cases out of 2.5 million visits. This is nonsense. The government regulator the Information Commissioner had written to Apple Group Holdings 185 times warning them to stop their illegal cold calling. Nothing happened - another toothless Quango! I did an email poll of fifty local friends and acquaintances and 1 in 5 had been pestered by Larkins Window. Scale that up and thousands must have been suffering in Dorset. This is consistent with their large telesales force. The overwhelming number of people will simply slam the phone down and not bother to complain.
The defence said that this was only 11 cases out of 2.5 million visits. This is nonsense. The government regulator the Information Commissioner had written to Apple Group Holdings 185 times warning them to stop their illegal cold calling. Nothing happened - another toothless Quango! I did an email poll of fifty local friends and acquaintances and 1 in 5 had been pestered by Larkins Window. Scale that up and thousands must have been suffering in Dorset. This is consistent with their large telesales force. The overwhelming number of people will simply slam the phone down and not bother to complain. GeoffKirby
  • Score: 28

8:48am Thu 27 Feb 14

JackJohnson says...

unexpected error wrote:
I reported them twice to the ICO, it's good to know that this actually helps when they are being prosecuted.

Whenever they phoned I challenged them as to how they had obtained my number as I am ex-directory and registered with the TPS but they could never answer my question and would just put the phone down.
Either another company with your number sold it to them, or a sequential dialler dialled it. Searching for connected numbers is one of the reasons for 'silent' calls.
[quote][p][bold]unexpected error[/bold] wrote: I reported them twice to the ICO, it's good to know that this actually helps when they are being prosecuted. Whenever they phoned I challenged them as to how they had obtained my number as I am ex-directory and registered with the TPS but they could never answer my question and would just put the phone down.[/p][/quote]Either another company with your number sold it to them, or a sequential dialler dialled it. Searching for connected numbers is one of the reasons for 'silent' calls. JackJohnson
  • Score: 13

8:54am Thu 27 Feb 14

foodie40 says...

Well done Geoff Kirby for fighting this. I too get many calls from Larkin and they have knocked on the door, they're a total pain. Is this what happens when a small respected family firm sells out to a larger take-over? I shall now take on the advice above and report them too although hopefully they have taken a large hit and will stop with the cold calling. It's not like we don't know how to find them but I wouldn't have them near the house!
Well done Geoff Kirby for fighting this. I too get many calls from Larkin and they have knocked on the door, they're a total pain. Is this what happens when a small respected family firm sells out to a larger take-over? I shall now take on the advice above and report them too although hopefully they have taken a large hit and will stop with the cold calling. It's not like we don't know how to find them but I wouldn't have them near the house! foodie40
  • Score: 22

9:32am Thu 27 Feb 14

Newground says...

Stop buying from Larkins Windows, period. There may be some good guys at the sharp end but all you do is make the venal directors richer.

i feel bad that I too didn't follow through with Trading Standards when Larkin continued to pester me. My response was to book appointments and then tell the salespeople to naff off.

A wretched company of the highest order. They deserve to go bust. Especially when you see Jon Payne claiming only 11 charges from 2.5 million visits. It's be on their Web site next... '2.5 million visits and only 11 complaints.' Tosser.

Do any of these directors live locally?

Well done and thank you Mr Kirby. I wish i had seen your site.
Stop buying from Larkins Windows, period. There may be some good guys at the sharp end but all you do is make the venal directors richer. i feel bad that I too didn't follow through with Trading Standards when Larkin continued to pester me. My response was to book appointments and then tell the salespeople to naff off. A wretched company of the highest order. They deserve to go bust. Especially when you see Jon Payne claiming only 11 charges from 2.5 million visits. It's be on their Web site next... '2.5 million visits and only 11 complaints.' Tosser. Do any of these directors live locally? Well done and thank you Mr Kirby. I wish i had seen your site. Newground
  • Score: 25

10:32am Thu 27 Feb 14

psw says...

Perhaps Larkin will now stop sending well dressed 'pushy bullies' to people's doors telling the homeowners why their house is so crap unless they have Larkin windows, doors, conservatories or car porches installed. I was on the receiving end of this just last Monday; if I were elderly and alone I would
have felt very intimidated by this.
Perhaps Larkin will now stop sending well dressed 'pushy bullies' to people's doors telling the homeowners why their house is so crap unless they have Larkin windows, doors, conservatories or car porches installed. I was on the receiving end of this just last Monday; if I were elderly and alone I would have felt very intimidated by this. psw
  • Score: 23

10:37am Thu 27 Feb 14

cosmick says...

JUST ADD LARKINS TO THE LIST WITH RED HOUSE.
JUST ADD LARKINS TO THE LIST WITH RED HOUSE. cosmick
  • Score: 18

10:44am Thu 27 Feb 14

GeoffKirby says...

During the court case Larkins said they had paid an unspecified ex-gratia sum as compensation for being hassled to two complainants. They didn't offer me anything! I suggest everyone who have been hassled, who has told Larkins to stop calling but they continued should also get compensation. Why not drop a letter to Larkin Windows, 17 Jubilee Close, Weymouth, Dorset DT4 7BG demanding compensation like the other two complainants were given. Please pass this on to others you know have been treated badly by Larkins.
During the court case Larkins said they had paid an unspecified ex-gratia sum as compensation for being hassled to two complainants. They didn't offer me anything! I suggest everyone who have been hassled, who has told Larkins to stop calling but they continued should also get compensation. Why not drop a letter to Larkin Windows, 17 Jubilee Close, Weymouth, Dorset DT4 7BG demanding compensation like the other two complainants were given. Please pass this on to others you know have been treated badly by Larkins. GeoffKirby
  • Score: 17

10:56am Thu 27 Feb 14

Gordon Bennett says...

Well done Geoff and the other complainants. I only managed to get the calls stopped after threatening legal action. Personally I hope Larkin Windows go bust - the sooner the better.
Well done Geoff and the other complainants. I only managed to get the calls stopped after threatening legal action. Personally I hope Larkin Windows go bust - the sooner the better. Gordon Bennett
  • Score: 13

11:28am Thu 27 Feb 14

bandit_300 says...

Well they are a bloody nuisance as they bugged me a few years ago but yesterday on a trip to tesco portland they had a stall in the foyer annoying people i swear it was them as i could see all the apple home stuff . When are people like that going to learn if we want something we will ask and if we dont go to them it means we got a better deal elsewhere!! They fitted windows and doors in my old house and then kept coming back to ask if i wanted a conservatory even though my house had one cause i built it . Then at least three times in a year period they came back asking if i wanted new windows and doors which they already put in obviously! In the end i told em to go forth !!
Well they are a bloody nuisance as they bugged me a few years ago but yesterday on a trip to tesco portland they had a stall in the foyer annoying people i swear it was them as i could see all the apple home stuff . When are people like that going to learn if we want something we will ask and if we dont go to them it means we got a better deal elsewhere!! They fitted windows and doors in my old house and then kept coming back to ask if i wanted a conservatory even though my house had one cause i built it . Then at least three times in a year period they came back asking if i wanted new windows and doors which they already put in obviously! In the end i told em to go forth !! bandit_300
  • Score: 18

11:34am Thu 27 Feb 14

Mike Maber says...

Larkin are a pain. In my area they have called several times a month. Very badly organised.
Larkin are a pain. In my area they have called several times a month. Very badly organised. Mike Maber
  • Score: 18

11:53am Thu 27 Feb 14

brian10 says...

We too have been 'harassed' by Larkin who feel they need to ring us on a weekly basis touting for business. This has been going on for about a year. We are a previous customer so have our details on file, which they always start of by reminding us. The latest call was on Tuesday night so perhaps they will leave us alone now. We keep telling them that we will be in touch when we need something but they just keep ringing. We even had calls from two different people on the same day so they don't even know what other staff are doing!!
We too have been 'harassed' by Larkin who feel they need to ring us on a weekly basis touting for business. This has been going on for about a year. We are a previous customer so have our details on file, which they always start of by reminding us. The latest call was on Tuesday night so perhaps they will leave us alone now. We keep telling them that we will be in touch when we need something but they just keep ringing. We even had calls from two different people on the same day so they don't even know what other staff are doing!! brian10
  • Score: 15

12:02pm Thu 27 Feb 14

railwaychickenboy6 says...

I'm shocked that they were fined, I've never heard of a double glazing company harassing anyone, I'm going to have another costa coffee
I'm shocked that they were fined, I've never heard of a double glazing company harassing anyone, I'm going to have another costa coffee railwaychickenboy6
  • Score: 1

12:22pm Thu 27 Feb 14

Sally MacLennane says...

They were fined about what one of their salesmen rakes in each year in commission.

Hardly an eye watering fine. It should be based on their annual turnover (say 10%)
They were fined about what one of their salesmen rakes in each year in commission. Hardly an eye watering fine. It should be based on their annual turnover (say 10%) Sally MacLennane
  • Score: 16

12:31pm Thu 27 Feb 14

Preston Terra says...

I had two salemen from Larkins on the doorstep two weeks ago. One was very pushy and didn't want to walk away from a polite but firm refusal of interest. Some people would have found him imtimidating - so maybe they can take the fine and just carry on their high pressure tactics. I would not buy from them if they were cheap and they're not !
I had two salemen from Larkins on the doorstep two weeks ago. One was very pushy and didn't want to walk away from a polite but firm refusal of interest. Some people would have found him imtimidating - so maybe they can take the fine and just carry on their high pressure tactics. I would not buy from them if they were cheap and they're not ! Preston Terra
  • Score: 14

12:45pm Thu 27 Feb 14

Bollard says...

They've never phoned me or knocked on my door. I'm feeling left out, I'm obviously not good enough for them.
They've never phoned me or knocked on my door. I'm feeling left out, I'm obviously not good enough for them. Bollard
  • Score: 8

1:06pm Thu 27 Feb 14

JamesYoung says...

GeoffKirby wrote:
The defence said that this was only 11 cases out of 2.5 million visits. This is nonsense. The government regulator the Information Commissioner had written to Apple Group Holdings 185 times warning them to stop their illegal cold calling. Nothing happened - another toothless Quango! I did an email poll of fifty local friends and acquaintances and 1 in 5 had been pestered by Larkins Window. Scale that up and thousands must have been suffering in Dorset. This is consistent with their large telesales force. The overwhelming number of people will simply slam the phone down and not bother to complain.
I agree. Larkin have been ringing me regularly for years.
Mind you, they are nothing compared to various Indian based call centres who call once a day, despite me being on the TPS.
[quote][p][bold]GeoffKirby[/bold] wrote: The defence said that this was only 11 cases out of 2.5 million visits. This is nonsense. The government regulator the Information Commissioner had written to Apple Group Holdings 185 times warning them to stop their illegal cold calling. Nothing happened - another toothless Quango! I did an email poll of fifty local friends and acquaintances and 1 in 5 had been pestered by Larkins Window. Scale that up and thousands must have been suffering in Dorset. This is consistent with their large telesales force. The overwhelming number of people will simply slam the phone down and not bother to complain.[/p][/quote]I agree. Larkin have been ringing me regularly for years. Mind you, they are nothing compared to various Indian based call centres who call once a day, despite me being on the TPS. JamesYoung
  • Score: 17

1:09pm Thu 27 Feb 14

JamesYoung says...

bandit_300 wrote:
Well they are a bloody nuisance as they bugged me a few years ago but yesterday on a trip to tesco portland they had a stall in the foyer annoying people i swear it was them as i could see all the apple home stuff . When are people like that going to learn if we want something we will ask and if we dont go to them it means we got a better deal elsewhere!! They fitted windows and doors in my old house and then kept coming back to ask if i wanted a conservatory even though my house had one cause i built it . Then at least three times in a year period they came back asking if i wanted new windows and doors which they already put in obviously! In the end i told em to go forth !!
I've never understood why salesmen think that harassing somebody is a good way of securing business. I have a long list of companies in my head that i would not do business with because they ring, email or send junk through the mail.
Incidentally, i'm told that the company ATOS, which is making millions from the taxpayer for declining sickness benefit claims from genuine claimants, will happily dispose of all your junk mail if you post it to them to their Freepost address
[quote][p][bold]bandit_300[/bold] wrote: Well they are a bloody nuisance as they bugged me a few years ago but yesterday on a trip to tesco portland they had a stall in the foyer annoying people i swear it was them as i could see all the apple home stuff . When are people like that going to learn if we want something we will ask and if we dont go to them it means we got a better deal elsewhere!! They fitted windows and doors in my old house and then kept coming back to ask if i wanted a conservatory even though my house had one cause i built it . Then at least three times in a year period they came back asking if i wanted new windows and doors which they already put in obviously! In the end i told em to go forth !![/p][/quote]I've never understood why salesmen think that harassing somebody is a good way of securing business. I have a long list of companies in my head that i would not do business with because they ring, email or send junk through the mail. Incidentally, i'm told that the company ATOS, which is making millions from the taxpayer for declining sickness benefit claims from genuine claimants, will happily dispose of all your junk mail if you post it to them to their Freepost address JamesYoung
  • Score: 13

1:13pm Thu 27 Feb 14

Chalbury says...

I wish I know that this was going to court... I would have jumped to the front of the queue to make a statement. So many times I have had pushy sales men from this company on my door step saying that the had just done an installation in the area (yeah right!!) and would I be interested in double glazing (I have it) replacement guttering and soffits (I have it and installed by them when Alf Larkin owned the business) Double glazed door (I have it and opened it to them!!).

When I pointed this out to them and told them that I was not interested and to stop calling - I was verbally abused (using the 'F' word), and told that they could call at any house they liked.

I called their office in Weymouth to complain, where, needless to say so called customer service does not exist.

I congratulate Geoff Kirby for allowing his experience to be shared and used in court to get this result.
I wish I know that this was going to court... I would have jumped to the front of the queue to make a statement. So many times I have had pushy sales men from this company on my door step saying that the had just done an installation in the area (yeah right!!) and would I be interested in double glazing (I have it) replacement guttering and soffits (I have it and installed by them when Alf Larkin owned the business) Double glazed door (I have it and opened it to them!!). When I pointed this out to them and told them that I was not interested and to stop calling - I was verbally abused (using the 'F' word), and told that they could call at any house they liked. I called their office in Weymouth to complain, where, needless to say so called customer service does not exist. I congratulate Geoff Kirby for allowing his experience to be shared and used in court to get this result. Chalbury
  • Score: 19

1:54pm Thu 27 Feb 14

GeoffKirby says...

Bollard wrote:
They've never phoned me or knocked on my door. I'm feeling left out, I'm obviously not good enough for them.
Careful! They will discover you have been missed off their list and you'll regret that! ;-)
[quote][p][bold]Bollard[/bold] wrote: They've never phoned me or knocked on my door. I'm feeling left out, I'm obviously not good enough for them.[/p][/quote]Careful! They will discover you have been missed off their list and you'll regret that! ;-) GeoffKirby
  • Score: 10

4:02pm Thu 27 Feb 14

MaidofDorset says...

Blimey, I've had a very pleasant man on the doorstep a couple of times, not at all pushy and perhaps two phone calls from friendly ladies in five years who were polite and pleasant. No pressure at all. Why were they so nice to me?
Blimey, I've had a very pleasant man on the doorstep a couple of times, not at all pushy and perhaps two phone calls from friendly ladies in five years who were polite and pleasant. No pressure at all. Why were they so nice to me? MaidofDorset
  • Score: -7

5:16pm Thu 27 Feb 14

bollywood says...

I too was bothered by frequent calls from Larkin despite telling that politely at first no thank you, then a bit more forcefully asking them how they got my number as I was ex-directory and on the TP website who I reported them to. Glad to see they have at last had a taste of their own medicine. Hope they and other firms train their callers to look at who their calling. It is not acceptable to say that they can't tell you as it is computer generated. Well actually Larkin and other companies their is a procedure to follow - so do it!
I too was bothered by frequent calls from Larkin despite telling that politely at first no thank you, then a bit more forcefully asking them how they got my number as I was ex-directory and on the TP website who I reported them to. Glad to see they have at last had a taste of their own medicine. Hope they and other firms train their callers to look at who their calling. It is not acceptable to say that they can't tell you as it is computer generated. Well actually Larkin and other companies their is a procedure to follow - so do it! bollywood
  • Score: 7

5:25pm Thu 27 Feb 14

david_divenghy2.1 says...

GeoffKirby wrote:
The defence said that this was only 11 cases out of 2.5 million visits. This is nonsense. The government regulator the Information Commissioner had written to Apple Group Holdings 185 times warning them to stop their illegal cold calling. Nothing happened - another toothless Quango! I did an email poll of fifty local friends and acquaintances and 1 in 5 had been pestered by Larkins Window. Scale that up and thousands must have been suffering in Dorset. This is consistent with their large telesales force. The overwhelming number of people will simply slam the phone down and not bother to complain.
"The government regulator the Information Commissioner had written to Apple Group Holdings 185 times warning them to stop their illegal cold calling. "

Proving yet again another Quango is just another toothless, useless bunch of idiots not fit for purpose. 185 warnings, they should have taken action 184 letters ago !

One way you can deal with such people is you can Issue anyone who comes to your door like TV licensing, cold callers, charity nuisances and other such annoyances, with a notice of your, "removal of the implied right of access" via face to face video taped or recorded delivery post . Then if they continue to come onto your property they are breaking the law and you can call the police or take legal action.
[quote][p][bold]GeoffKirby[/bold] wrote: The defence said that this was only 11 cases out of 2.5 million visits. This is nonsense. The government regulator the Information Commissioner had written to Apple Group Holdings 185 times warning them to stop their illegal cold calling. Nothing happened - another toothless Quango! I did an email poll of fifty local friends and acquaintances and 1 in 5 had been pestered by Larkins Window. Scale that up and thousands must have been suffering in Dorset. This is consistent with their large telesales force. The overwhelming number of people will simply slam the phone down and not bother to complain.[/p][/quote]"The government regulator the Information Commissioner had written to Apple Group Holdings 185 times warning them to stop their illegal cold calling. " Proving yet again another Quango is just another toothless, useless bunch of idiots not fit for purpose. 185 warnings, they should have taken action 184 letters ago ! One way you can deal with such people is you can Issue anyone who comes to your door like TV licensing, cold callers, charity nuisances and other such annoyances, with a notice of your, "removal of the implied right of access" via face to face video taped or recorded delivery post . Then if they continue to come onto your property they are breaking the law and you can call the police or take legal action. david_divenghy2.1
  • Score: 4

7:01pm Thu 27 Feb 14

mark a reid says...

I too had so many phone calls from Larkin, I repeatedly tell them not to call and yet they still did..... mainly because.... I do double glazing myself!! yet they failed to remove me from their list and keep phoning. Its good to see it has been recognised and dealt with accordingly
I too had so many phone calls from Larkin, I repeatedly tell them not to call and yet they still did..... mainly because.... I do double glazing myself!! yet they failed to remove me from their list and keep phoning. Its good to see it has been recognised and dealt with accordingly mark a reid
  • Score: 5

7:04pm Thu 27 Feb 14

wurzelbasher says...

Let this be a lesson to them and other cold-calling companies!
Let this be a lesson to them and other cold-calling companies! wurzelbasher
  • Score: 7

7:12pm Thu 27 Feb 14

1Kimberlin says...

Bollard wrote:
They've never phoned me or knocked on my door. I'm feeling left out, I'm obviously not good enough for them.
Do you live 'On The Moor'? If so you know why then
[quote][p][bold]Bollard[/bold] wrote: They've never phoned me or knocked on my door. I'm feeling left out, I'm obviously not good enough for them.[/p][/quote]Do you live 'On The Moor'? If so you know why then 1Kimberlin
  • Score: 2

7:33pm Thu 27 Feb 14

colinlsmith says...

It was interesting that it was Larkin's choice whether to BUY the TPS list or not......naturally they have no interest in paying for anything that gets in the way of their insidious tactics. I feel sorry for all the old and disabled people who struggle to answer the door, then find this rude intimidating verbal abuse by these so-called "salesmen"..........
.this is the only good reason to own one of these vicious dogs methinks.
It was interesting that it was Larkin's choice whether to BUY the TPS list or not......naturally they have no interest in paying for anything that gets in the way of their insidious tactics. I feel sorry for all the old and disabled people who struggle to answer the door, then find this rude intimidating verbal abuse by these so-called "salesmen".......... .this is the only good reason to own one of these vicious dogs methinks. colinlsmith
  • Score: 5

7:38pm Thu 27 Feb 14

Hrw-Amen says...

This company are a real nusiance, they repeatedly cold called at my house about six days in a row last summer. My wife answered as mainly I wass at work, she told them we did not want anything and they would need to speak to me anyway. Then out of the blue they came around when I was at home sick and lying down upstairs, they asked to see me as my car was there, (How they knew it was my car I do not know?) When she said no and that I was ill, the salesman had the nerve to ask if I had been taking illegal drugs and was 'High or summint!' What a blasted cheek, I would never buy anything from them now out of principle, if that is the methods they employ.
This company are a real nusiance, they repeatedly cold called at my house about six days in a row last summer. My wife answered as mainly I wass at work, she told them we did not want anything and they would need to speak to me anyway. Then out of the blue they came around when I was at home sick and lying down upstairs, they asked to see me as my car was there, (How they knew it was my car I do not know?) When she said no and that I was ill, the salesman had the nerve to ask if I had been taking illegal drugs and was 'High or summint!' What a blasted cheek, I would never buy anything from them now out of principle, if that is the methods they employ. Hrw-Amen
  • Score: 3

7:48pm Thu 27 Feb 14

dogloverdorset says...

They are still at it ! They ring us constantly, have called round, and then rang - on Monday evening - without knowledge of this case, 'Paul' from Larkin rang again, and I told him if they rang again I would report them for harassment !

We made the mistake once of asking for a quote,,their sales man gave us a price, ( extortionate ) and then stated that it wasn't his best price, and he would like to know what our other quotes were.. I told him to get lost, and used Premier instead - they were excellent, and very good value
They are still at it ! They ring us constantly, have called round, and then rang - on Monday evening - without knowledge of this case, 'Paul' from Larkin rang again, and I told him if they rang again I would report them for harassment ! We made the mistake once of asking for a quote,,their sales man gave us a price, ( extortionate ) and then stated that it wasn't his best price, and he would like to know what our other quotes were.. I told him to get lost, and used Premier instead - they were excellent, and very good value dogloverdorset
  • Score: 6

8:40pm Thu 27 Feb 14

Laadeeda says...

Hurray - Maybe the gits will stop their aggressive sales tactics.

For those who took the time to complain - I praise and thank you.
Hurray - Maybe the gits will stop their aggressive sales tactics. For those who took the time to complain - I praise and thank you. Laadeeda
  • Score: 7

8:56pm Thu 27 Feb 14

veeebs says...

I'm not sure if it was common practice but I had a Larkin Lady photographer come through my back gate and ask if she could take photos of my house last summer. She said it was to go in their brochure. I said that the fascias that they installed were put in three years ago for the previous owner and that I didn't want to be in their magazine. It turns out the photos were so that they could look at how many windows I had, possibilities of conservatories etc to bombard me with sales calls. I have heard from an ex saleman of theirs that their moto was don't stop selling your customers things until their throw you out the door!
I'm not sure if it was common practice but I had a Larkin Lady photographer come through my back gate and ask if she could take photos of my house last summer. She said it was to go in their brochure. I said that the fascias that they installed were put in three years ago for the previous owner and that I didn't want to be in their magazine. It turns out the photos were so that they could look at how many windows I had, possibilities of conservatories etc to bombard me with sales calls. I have heard from an ex saleman of theirs that their moto was don't stop selling your customers things until their throw you out the door! veeebs
  • Score: 6

4:09am Fri 28 Feb 14

jkhtid says...

I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round!
I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round! jkhtid
  • Score: -16

8:18am Fri 28 Feb 14

JackJohnson says...

jkhtid wrote:
I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round!
If you call me to try to sell me something I do not want or need you have provided NO service. Quite the opposite. You have done me a disservice by trying to flog your company's wares. When I want or need glazing, roofline or conservatory products I will do my own research, ask a few selected companies to quote, and select the lucky company as a result of my research and the quotes.

As it happens I have just had some work done (blown double glazing units replaced, new roofline and replacement of a conservatory roof). One company started making telesales calls AFTER I received my quote - they eliminated themselves from my shortlist. They would have got the work if they hadn't started with those telesales calls. Why would I need a salesman to come out and try to convince me to buy their products if I've already had a quote?

Why, then, did Trading Standards find it necessary to send your compny 185 warnings?

Why did Trading Standards find it justifiable to take your company to court?

Why did the judge/magistrate find in favour of Trading Standards resulting in £36,000 in fines against your company?

Nice company.

As I am on the TPL, if any of the Apple group ever call me I will be reporting to the ICO, Trading Standards and the Telephone Preference Service. I usually only do that for persistent offenders but, just for you, I'll make an exception as I know that they'll be watching you.

Remember, it is not your company that pays for your chidrens' clothes or puts food on your table, pays for all your holidays or allows you to sleep safe at night. It is your company's CUSTOMERS. If you **** enough potential customers off your company will not have enough actual customers to pay you, so YOU and YOUR children will suffer.
[quote][p][bold]jkhtid[/bold] wrote: I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round![/p][/quote]If you call me to try to sell me something I do not want or need you have provided NO service. Quite the opposite. You have done me a disservice by trying to flog your company's wares. When I want or need glazing, roofline or conservatory products I will do my own research, ask a few selected companies to quote, and select the lucky company as a result of my research and the quotes. As it happens I have just had some work done (blown double glazing units replaced, new roofline and replacement of a conservatory roof). One company started making telesales calls AFTER I received my quote - they eliminated themselves from my shortlist. They would have got the work if they hadn't started with those telesales calls. Why would I need a salesman to come out and try to convince me to buy their products if I've already had a quote? Why, then, did Trading Standards find it necessary to send your compny 185 warnings? Why did Trading Standards find it justifiable to take your company to court? Why did the judge/magistrate find in favour of Trading Standards resulting in £36,000 in fines against your company? Nice company. As I am on the TPL, if any of the Apple group ever call me I will be reporting to the ICO, Trading Standards and the Telephone Preference Service. I usually only do that for persistent offenders but, just for you, I'll make an exception as I know that they'll be watching you. Remember, it is not your company that pays for your chidrens' clothes or puts food on your table, pays for all your holidays or allows you to sleep safe at night. It is your company's CUSTOMERS. If you **** enough potential customers off your company will not have enough actual customers to pay you, so YOU and YOUR children will suffer. JackJohnson
  • Score: 12

9:13am Fri 28 Feb 14

Newground says...

jkhtid wrote:
I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round!
LARKIN has just been CONVICTED of harrassment on an industrial scale, you fool!

Just because they have working policies that you happen to like... and just because they put bread on your miserable table does not make them right. Even Fagin managed to get bread on the table.

LARKIN is a loathsome company. You remain part of that company.

How difficult is it to take someone's name off the call list when they ask?
[quote][p][bold]jkhtid[/bold] wrote: I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round![/p][/quote]LARKIN has just been CONVICTED of harrassment on an industrial scale, you fool! Just because they have working policies that you happen to like... and just because they put bread on your miserable table does not make them right. Even Fagin managed to get bread on the table. LARKIN is a loathsome company. You remain part of that company. How difficult is it to take someone's name off the call list when they ask? Newground
  • Score: 13

9:16am Fri 28 Feb 14

GeoffKirby says...

jkhtid wrote:
I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round!
This is not what Apple & Larkin admitted to and apologized for in court! The whole thing is a shame because I bought a conservatory and roofline products in 2008 from this company and was very pleased with their skills, products and price.
[quote][p][bold]jkhtid[/bold] wrote: I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round![/p][/quote]This is not what Apple & Larkin admitted to and apologized for in court! The whole thing is a shame because I bought a conservatory and roofline products in 2008 from this company and was very pleased with their skills, products and price. GeoffKirby
  • Score: 7

9:23am Fri 28 Feb 14

notweymouth says...

A call blocker such as a TrueCall unit will stop all unwanted calls. It's a shame that BT etc aren't forced to provide such functionality by standard, but I guess it's not in their interest.
A call blocker such as a TrueCall unit will stop all unwanted calls. It's a shame that BT etc aren't forced to provide such functionality by standard, but I guess it's not in their interest. notweymouth
  • Score: 5

9:38am Fri 28 Feb 14

JackJohnson says...

notweymouth wrote:
A call blocker such as a TrueCall unit will stop all unwanted calls. It's a shame that BT etc aren't forced to provide such functionality by standard, but I guess it's not in their interest.
Unfortunately call blocking does not get to the root of the problem. The root of the problem is rogue companies which choose to ignore the law, or simply use any prior contact with them as an excuse to pester people. For this reason I think it best to not use a call blocking device so my number remains available as a honeytrap.

More honeytraps = more rogue companies caught and more evidence against those companies.
[quote][p][bold]notweymouth[/bold] wrote: A call blocker such as a TrueCall unit will stop all unwanted calls. It's a shame that BT etc aren't forced to provide such functionality by standard, but I guess it's not in their interest.[/p][/quote]Unfortunately call blocking does not get to the root of the problem. The root of the problem is rogue companies which choose to ignore the law, or simply use any prior contact with them as an excuse to pester people. For this reason I think it best to not use a call blocking device so my number remains available as a honeytrap. More honeytraps = more rogue companies caught and more evidence against those companies. JackJohnson
  • Score: 2

9:50am Fri 28 Feb 14

arlbergbahn says...

Well, i don't think they've ever canvassed us, in fact we just had our windows done by them & it seems perfectly satisfactory, so it's hardly fair to call them a "rogue" company. if we were talking about those Call centres in India that keep ringing up, though ...
Well, i don't think they've ever canvassed us, in fact we just had our windows done by them & it seems perfectly satisfactory, so it's hardly fair to call them a "rogue" company. if we were talking about those Call centres in India that keep ringing up, though ... arlbergbahn
  • Score: 4

9:54am Fri 28 Feb 14

GeoffKirby says...

I have caller display and most cold callers come up as 'withheld'. However, I have friends who withhold their number so I have to pick in case it is someone I want to talk to. Is there any way around this problem?
I have caller display and most cold callers come up as 'withheld'. However, I have friends who withhold their number so I have to pick in case it is someone I want to talk to. Is there any way around this problem? GeoffKirby
  • Score: 0

9:56am Fri 28 Feb 14

Tinker2 says...

Laadeeda wrote:
Hurray - Maybe the gits will stop their aggressive sales tactics. For those who took the time to complain - I praise and thank you.
I thank you too!
We were sick to death of their constant phone calls despite repeated requests to be removed from their list.
They even swooped on our little village, whole crowd of them dropped off in a minibus, to cold call at doors - unforgivable foot-in-the door tactics.
I feel so sorry that the name Larkin is still used by the firm because the original owners, Alf & Mary Larkin, ran such a superb company, they must feel upset to see their good name and old business ran in such a shocking way.
[quote][p][bold]Laadeeda[/bold] wrote: Hurray - Maybe the gits will stop their aggressive sales tactics. For those who took the time to complain - I praise and thank you.[/p][/quote]I thank you too! We were sick to death of their constant phone calls despite repeated requests to be removed from their list. They even swooped on our little village, whole crowd of them dropped off in a minibus, to cold call at doors - unforgivable foot-in-the door tactics. I feel so sorry that the name Larkin is still used by the firm because the original owners, Alf & Mary Larkin, ran such a superb company, they must feel upset to see their good name and old business ran in such a shocking way. Tinker2
  • Score: 13

10:31am Fri 28 Feb 14

JackJohnson says...

arlbergbahn wrote:
Well, i don't think they've ever canvassed us, in fact we just had our windows done by them & it seems perfectly satisfactory, so it's hardly fair to call them a "rogue" company. if we were talking about those Call centres in India that keep ringing up, though ...
The company was found to have continued harrassing members of the public who had already asked it to cease and desist. Perhaps it was only a few members of staff - nevertheless, they represented the company. The company was ultimately responsible for their behaviour. It was, most definitely, a rogue company. You had good dealings with it so it was not all bad. There is hope for it.

One problem with overseas teleselling is that call blocking is not possible if you also expect legitimate (wanted) calls from overseas. Never-the-less it is usually possible to identify the company telesellers are representing. It's not much good trying to sell you something if the teleseller is not going to tell you who you are dealing with. If they won't tell you either don't buy or make an appointment for a salesman to visit so you can find out who you are dealing with (DO NOT DO THIS IF YOU FEEL VULNERABLE). If you then report it to TS and the ICO they might take action if it is a UK company.

As for receiving legitimate calls from overseas, consider using Skype or some other VOIP system. You can then block all calls from overseas on your land-line. Giving only a VOIP number to your own overseas contacts may put some of your own potential customers off though.
[quote][p][bold]arlbergbahn[/bold] wrote: Well, i don't think they've ever canvassed us, in fact we just had our windows done by them & it seems perfectly satisfactory, so it's hardly fair to call them a "rogue" company. if we were talking about those Call centres in India that keep ringing up, though ...[/p][/quote]The company was found to have continued harrassing members of the public who had already asked it to cease and desist. Perhaps it was only a few members of staff - nevertheless, they represented the company. The company was ultimately responsible for their behaviour. It was, most definitely, a rogue company. You had good dealings with it so it was not all bad. There is hope for it. One problem with overseas teleselling is that call blocking is not possible if you also expect legitimate (wanted) calls from overseas. Never-the-less it is usually possible to identify the company telesellers are representing. It's not much good trying to sell you something if the teleseller is not going to tell you who you are dealing with. If they won't tell you either don't buy or make an appointment for a salesman to visit so you can find out who you are dealing with (DO NOT DO THIS IF YOU FEEL VULNERABLE). If you then report it to TS and the ICO they might take action if it is a UK company. As for receiving legitimate calls from overseas, consider using Skype or some other VOIP system. You can then block all calls from overseas on your land-line. Giving only a VOIP number to your own overseas contacts may put some of your own potential customers off though. JackJohnson
  • Score: 2

1:03pm Fri 28 Feb 14

JackJohnson says...

notweymouth wrote:
A call blocker such as a TrueCall unit will stop all unwanted calls. It's a shame that BT etc aren't forced to provide such functionality by standard, but I guess it's not in their interest.
Just an afterthought.

Why should I be forced to pay (for a Call Blocking device and the CLID needed for the device to work) just to protect my privacy?

Rhetorical question. I should, of course, not have to pay. It should automatically be mine by right. Companies should have to pay for the right to call me. This is, in effect, what the legal requirement to check all numbers against the Telephone Preference List does.

All we need is nuch stronger enforcement.
[quote][p][bold]notweymouth[/bold] wrote: A call blocker such as a TrueCall unit will stop all unwanted calls. It's a shame that BT etc aren't forced to provide such functionality by standard, but I guess it's not in their interest.[/p][/quote]Just an afterthought. Why should I be forced to pay (for a Call Blocking device and the CLID needed for the device to work) just to protect my privacy? Rhetorical question. I should, of course, not have to pay. It should automatically be mine by right. Companies should have to pay for the right to call me. This is, in effect, what the legal requirement to check all numbers against the Telephone Preference List does. All we need is nuch stronger enforcement. JackJohnson
  • Score: 2

2:05pm Fri 28 Feb 14

missyw says...

Ive read all the comments on here and it seems to me this is a internet hate campaign its disgusting !!! these telesales reps who make the calls are employed to do a job and thats exactly what they are doing. to get so personal saying about paying them to feed kids etc is just **** right ignorant. yes people are entitled to their opinions but i very much doubt the language used you wouldnt talk like that in every day life and to your children !!!! total lack of disrespect from so called adults !!!! the company have apologised and accepted the fine so let them get on with their job by providing a service the the customers who are happy and have nothing to complain about !!!!!!
Ive read all the comments on here and it seems to me this is a internet hate campaign its disgusting !!! these telesales reps who make the calls are employed to do a job and thats exactly what they are doing. to get so personal saying about paying them to feed kids etc is just **** right ignorant. yes people are entitled to their opinions but i very much doubt the language used you wouldnt talk like that in every day life and to your children !!!! total lack of disrespect from so called adults !!!! the company have apologised and accepted the fine so let them get on with their job by providing a service the the customers who are happy and have nothing to complain about !!!!!! missyw
  • Score: -7

2:24pm Fri 28 Feb 14

Newground says...

missyw wrote:
Ive read all the comments on here and it seems to me this is a internet hate campaign its disgusting !!! these telesales reps who make the calls are employed to do a job and thats exactly what they are doing. to get so personal saying about paying them to feed kids etc is just **** right ignorant. yes people are entitled to their opinions but i very much doubt the language used you wouldnt talk like that in every day life and to your children !!!! total lack of disrespect from so called adults !!!! the company have apologised and accepted the fine so let them get on with their job by providing a service the the customers who are happy and have nothing to complain about !!!!!!
It was the person from LARKIN who talked about feeding his kids by working for the wretched company. He was bragging about its qualities -- yet it's incapable even of taking phone numbers off lists.

And the directors of the company are 'missing in action.' Loathsome.
[quote][p][bold]missyw[/bold] wrote: Ive read all the comments on here and it seems to me this is a internet hate campaign its disgusting !!! these telesales reps who make the calls are employed to do a job and thats exactly what they are doing. to get so personal saying about paying them to feed kids etc is just **** right ignorant. yes people are entitled to their opinions but i very much doubt the language used you wouldnt talk like that in every day life and to your children !!!! total lack of disrespect from so called adults !!!! the company have apologised and accepted the fine so let them get on with their job by providing a service the the customers who are happy and have nothing to complain about !!!!!![/p][/quote]It was the person from LARKIN who talked about feeding his kids by working for the wretched company. He was bragging about its qualities -- yet it's incapable even of taking phone numbers off lists. And the directors of the company are 'missing in action.' Loathsome. Newground
  • Score: 9

4:09pm Fri 28 Feb 14

JackJohnson says...

missyw wrote:
Ive read all the comments on here and it seems to me this is a internet hate campaign its disgusting !!! these telesales reps who make the calls are employed to do a job and thats exactly what they are doing. to get so personal saying about paying them to feed kids etc is just **** right ignorant. yes people are entitled to their opinions but i very much doubt the language used you wouldnt talk like that in every day life and to your children !!!! total lack of disrespect from so called adults !!!! the company have apologised and accepted the fine so let them get on with their job by providing a service the the customers who are happy and have nothing to complain about !!!!!!
They are more than welcome to make telesales calls to people who have not opted out of telesales calls by registering with the Telephone Preference and those who have not made it absolutely clear that they do not want them to call again. That is responsible, legal behaviour and is what the general pubic (as well as the LAW) would expect of them. Sadly, it is not what this company has been doing.
[quote][p][bold]missyw[/bold] wrote: Ive read all the comments on here and it seems to me this is a internet hate campaign its disgusting !!! these telesales reps who make the calls are employed to do a job and thats exactly what they are doing. to get so personal saying about paying them to feed kids etc is just **** right ignorant. yes people are entitled to their opinions but i very much doubt the language used you wouldnt talk like that in every day life and to your children !!!! total lack of disrespect from so called adults !!!! the company have apologised and accepted the fine so let them get on with their job by providing a service the the customers who are happy and have nothing to complain about !!!!!![/p][/quote]They are more than welcome to make telesales calls to people who have not opted out of telesales calls by registering with the Telephone Preference and those who have not made it absolutely clear that they do not want them to call again. That is responsible, legal behaviour and is what the general pubic (as well as the LAW) would expect of them. Sadly, it is not what this company has been doing. JackJohnson
  • Score: 7

5:38pm Fri 28 Feb 14

JackJohnson says...

Ok, before the spelling cops start on me. 'Public', not 'pubic'..

My bad.
Ok, before the spelling cops start on me. 'Public', not 'pubic'.. My bad. JackJohnson
  • Score: -1

6:35pm Fri 28 Feb 14

JackJohnson says...

GeoffKirby wrote:
I have caller display and most cold callers come up as 'withheld'. However, I have friends who withhold their number so I have to pick in case it is someone I want to talk to. Is there any way around this problem?
Friends and family probably don't mind you knowing their number. Tell them to dial 1470 before dialling your number. That will turn the 'number withheld' feature for that call.

These are the instructions for Talk-Talk but most other providers seem to be the same:

http://help2.talktal
k.co.uk/calling-feat
ures/how-do-i-withho
ld-my-telephone-numb
er
[quote][p][bold]GeoffKirby[/bold] wrote: I have caller display and most cold callers come up as 'withheld'. However, I have friends who withhold their number so I have to pick in case it is someone I want to talk to. Is there any way around this problem?[/p][/quote]Friends and family probably don't mind you knowing their number. Tell them to dial 1470 before dialling your number. That will turn the 'number withheld' feature for that call. These are the instructions for Talk-Talk but most other providers seem to be the same: http://help2.talktal k.co.uk/calling-feat ures/how-do-i-withho ld-my-telephone-numb er JackJohnson
  • Score: 0

7:49pm Fri 28 Feb 14

MaidofDorset says...

The trouble with call blocking, it just might be the hospital trying to offer you a cancellation appointment or to be advised that a relative has had an accident.
The trouble with call blocking, it just might be the hospital trying to offer you a cancellation appointment or to be advised that a relative has had an accident. MaidofDorset
  • Score: 1

8:14pm Fri 28 Feb 14

JackJohnson says...

The TrueCall device has two lists. One for wanted calls and one for unwanted calls. If the call is from a number the device does not recognize it asks the caller for their name, then announces it to you. You decide whether you want to accept or reject the call. You can then add the number to either of the two lists. Other devices have similar functionality (but check the specifications before making a purchase).

Most hospitals know that many people automatically reject 'number withheld' calls so they usually don't withhold their numbers. If you have any doubts you should, perhaps, not reject calls from withheld numbers until you have checked with the hospital that's likely to offer you a cancellation. If a relative has had an accident the hospital and/or police will know how to switch the number withheld feature off so they can get through to you.
The TrueCall device has two lists. One for wanted calls and one for unwanted calls. If the call is from a number the device does not recognize it asks the caller for their name, then announces it to you. You decide whether you want to accept or reject the call. You can then add the number to either of the two lists. Other devices have similar functionality (but check the specifications before making a purchase). Most hospitals know that many people automatically reject 'number withheld' calls so they usually don't withhold their numbers. If you have any doubts you should, perhaps, not reject calls from withheld numbers until you have checked with the hospital that's likely to offer you a cancellation. If a relative has had an accident the hospital and/or police will know how to switch the number withheld feature off so they can get through to you. JackJohnson
  • Score: 0

9:02pm Fri 28 Feb 14

JackJohnson says...

JackJohnson wrote:
The TrueCall device has two lists. One for wanted calls and one for unwanted calls. If the call is from a number the device does not recognize it asks the caller for their name, then announces it to you. You decide whether you want to accept or reject the call. You can then add the number to either of the two lists. Other devices have similar functionality (but check the specifications before making a purchase).

Most hospitals know that many people automatically reject 'number withheld' calls so they usually don't withhold their numbers. If you have any doubts you should, perhaps, not reject calls from withheld numbers until you have checked with the hospital that's likely to offer you a cancellation. If a relative has had an accident the hospital and/or police will know how to switch the number withheld feature off so they can get through to you.
I've just checked with my partner (was a sister at one of the countries largest A+E departments - until about 2000 and is still with the NHS as a manager but not in a hospital)

She'd get a message to you even if it meant calling the police to have them deliver it. She's not sure what the policies and procedures in A+E departments are now.
[quote][p][bold]JackJohnson[/bold] wrote: The TrueCall device has two lists. One for wanted calls and one for unwanted calls. If the call is from a number the device does not recognize it asks the caller for their name, then announces it to you. You decide whether you want to accept or reject the call. You can then add the number to either of the two lists. Other devices have similar functionality (but check the specifications before making a purchase). Most hospitals know that many people automatically reject 'number withheld' calls so they usually don't withhold their numbers. If you have any doubts you should, perhaps, not reject calls from withheld numbers until you have checked with the hospital that's likely to offer you a cancellation. If a relative has had an accident the hospital and/or police will know how to switch the number withheld feature off so they can get through to you.[/p][/quote]I've just checked with my partner (was a sister at one of the countries largest A+E departments - until about 2000 and is still with the NHS as a manager but not in a hospital) She'd get a message to you even if it meant calling the police to have them deliver it. She's not sure what the policies and procedures in A+E departments are now. JackJohnson
  • Score: 0

9:21pm Fri 28 Feb 14

popsiebabes says...

We regret having used Larkins 3 times over the years for windows and doors and each time we have had to get them back to put right poor work. They are the pits of local companies and anyone stupid enough to consider using them now need their heads examined.
We regret having used Larkins 3 times over the years for windows and doors and each time we have had to get them back to put right poor work. They are the pits of local companies and anyone stupid enough to consider using them now need their heads examined. popsiebabes
  • Score: 2

10:14pm Fri 28 Feb 14

high68 says...

good news. I wondered why I hadn't seen there 12 year olds in suits round my way lately. Little **** full of B S
good news. I wondered why I hadn't seen there 12 year olds in suits round my way lately. Little **** full of B S high68
  • Score: 1

10:20pm Fri 28 Feb 14

high68 says...

psw wrote:
Perhaps Larkin will now stop sending well dressed 'pushy bullies' to people's doors telling the homeowners why their house is so crap unless they have Larkin windows, doors, conservatories or car porches installed. I was on the receiving end of this just last Monday; if I were elderly and alone I would
have felt very intimidated by this.
oh. so the little 12 year olds are still sent out then. Can't wait to see them again ho ho.
[quote][p][bold]psw[/bold] wrote: Perhaps Larkin will now stop sending well dressed 'pushy bullies' to people's doors telling the homeowners why their house is so crap unless they have Larkin windows, doors, conservatories or car porches installed. I was on the receiving end of this just last Monday; if I were elderly and alone I would have felt very intimidated by this.[/p][/quote]oh. so the little 12 year olds are still sent out then. Can't wait to see them again ho ho. high68
  • Score: 0

9:24am Sat 1 Mar 14

Mike Maber says...

Splendid and numerous comments. Can Larkin survive? There are many alternative companies
Splendid and numerous comments. Can Larkin survive? There are many alternative companies Mike Maber
  • Score: 1

10:43am Sat 1 Mar 14

3rdAccount says...

Such a shame, Larkin used to be one of our great local companies and were always top of this list when recommending a local double glazing firm. Not the cheapest but you knew it would be a good job and they would be around to honour the warranty.

When we moved into our house the existing windows had condensation between the glass. I phone Larking for a quote and they sad they were actually originally purchased from them and still had a few months warranty left - they came round and changed them all for free. That's the Larkin I remember.....

Seems a sad case of getting too big and greedy..... such a shame!
Such a shame, Larkin used to be one of our great local companies and were always top of this list when recommending a local double glazing firm. Not the cheapest but you knew it would be a good job and they would be around to honour the warranty. When we moved into our house the existing windows had condensation between the glass. I phone Larking for a quote and they sad they were actually originally purchased from them and still had a few months warranty left - they came round and changed them all for free. That's the Larkin I remember..... Seems a sad case of getting too big and greedy..... such a shame! 3rdAccount
  • Score: 2

11:40am Sat 1 Mar 14

JackJohnson says...

I understand they were a family company. I once heard that usually, in family companies:

1st generation builds it,
2nd generation runs it,
3rd generation ruins it.

Maybe the principle is true.
I understand they were a family company. I once heard that usually, in family companies: 1st generation builds it, 2nd generation runs it, 3rd generation ruins it. Maybe the principle is true. JackJohnson
  • Score: 1

6:15pm Sat 1 Mar 14

HilaryS says...

Tinker2 wrote:
Laadeeda wrote:
Hurray - Maybe the gits will stop their aggressive sales tactics. For those who took the time to complain - I praise and thank you.
I thank you too!
We were sick to death of their constant phone calls despite repeated requests to be removed from their list.
They even swooped on our little village, whole crowd of them dropped off in a minibus, to cold call at doors - unforgivable foot-in-the door tactics.
I feel so sorry that the name Larkin is still used by the firm because the original owners, Alf & Mary Larkin, ran such a superb company, they must feel upset to see their good name and old business ran in such a shocking way.
I too have been constantly hassled by Larkin both on the phone and at the door. A fine of £36k is not enough, considering the scale of the annoyance they have caused, to judge from all the above comments. They can earn £36k with just half a dozen double glazing jobs, the prices they charge.
[quote][p][bold]Tinker2[/bold] wrote: [quote][p][bold]Laadeeda[/bold] wrote: Hurray - Maybe the gits will stop their aggressive sales tactics. For those who took the time to complain - I praise and thank you.[/p][/quote]I thank you too! We were sick to death of their constant phone calls despite repeated requests to be removed from their list. They even swooped on our little village, whole crowd of them dropped off in a minibus, to cold call at doors - unforgivable foot-in-the door tactics. I feel so sorry that the name Larkin is still used by the firm because the original owners, Alf & Mary Larkin, ran such a superb company, they must feel upset to see their good name and old business ran in such a shocking way.[/p][/quote]I too have been constantly hassled by Larkin both on the phone and at the door. A fine of £36k is not enough, considering the scale of the annoyance they have caused, to judge from all the above comments. They can earn £36k with just half a dozen double glazing jobs, the prices they charge. HilaryS
  • Score: 3

10:26am Tue 4 Mar 14

notweymouth says...

MaidofDorset wrote:
The trouble with call blocking, it just might be the hospital trying to offer you a cancellation appointment or to be advised that a relative has had an accident.
That is not correct. If the number is unknown, the unit will screen it and give you the chance to accept it or not. If it is known, it will let it through straight away. Only if it is specifically blocked will it get blocked.
[quote][p][bold]MaidofDorset[/bold] wrote: The trouble with call blocking, it just might be the hospital trying to offer you a cancellation appointment or to be advised that a relative has had an accident.[/p][/quote]That is not correct. If the number is unknown, the unit will screen it and give you the chance to accept it or not. If it is known, it will let it through straight away. Only if it is specifically blocked will it get blocked. notweymouth
  • Score: 0

10:25pm Tue 4 Mar 14

Noidear says...

Just keep ringing them using withheld number, made me feel better when I had trouble with a cold caller. Just rang them every day and talked rubbish.
Just keep ringing them using withheld number, made me feel better when I had trouble with a cold caller. Just rang them every day and talked rubbish. Noidear
  • Score: 1

12:53pm Wed 5 Mar 14

JackJohnson says...

Noidear wrote:
Just keep ringing them using withheld number, made me feel better when I had trouble with a cold caller. Just rang them every day and talked rubbish.
I wouldn't drag myself down to their level,
[quote][p][bold]Noidear[/bold] wrote: Just keep ringing them using withheld number, made me feel better when I had trouble with a cold caller. Just rang them every day and talked rubbish.[/p][/quote]I wouldn't drag myself down to their level, JackJohnson
  • Score: 0

10:27am Fri 7 Mar 14

teamlarkin01 :) says...

Noidear wrote:
Just keep ringing them using withheld number, made me feel better when I had trouble with a cold caller. Just rang them every day and talked rubbish.
# course u did. now that's a load of rubbish :)
[quote][p][bold]Noidear[/bold] wrote: Just keep ringing them using withheld number, made me feel better when I had trouble with a cold caller. Just rang them every day and talked rubbish.[/p][/quote]# course u did. now that's a load of rubbish :) teamlarkin01 :)
  • Score: 0

10:31am Fri 7 Mar 14

teamlarkin01 :) says...

HilaryS wrote:
Tinker2 wrote:
Laadeeda wrote:
Hurray - Maybe the gits will stop their aggressive sales tactics. For those who took the time to complain - I praise and thank you.
I thank you too!
We were sick to death of their constant phone calls despite repeated requests to be removed from their list.
They even swooped on our little village, whole crowd of them dropped off in a minibus, to cold call at doors - unforgivable foot-in-the door tactics.
I feel so sorry that the name Larkin is still used by the firm because the original owners, Alf & Mary Larkin, ran such a superb company, they must feel upset to see their good name and old business ran in such a shocking way.
I too have been constantly hassled by Larkin both on the phone and at the door. A fine of £36k is not enough, considering the scale of the annoyance they have caused, to judge from all the above comments. They can earn £36k with just half a dozen double glazing jobs, the prices they charge.
########### people have got to make a living some how. u wud only moan if they were sat on there back sides claiming benefits ###################
[quote][p][bold]HilaryS[/bold] wrote: [quote][p][bold]Tinker2[/bold] wrote: [quote][p][bold]Laadeeda[/bold] wrote: Hurray - Maybe the gits will stop their aggressive sales tactics. For those who took the time to complain - I praise and thank you.[/p][/quote]I thank you too! We were sick to death of their constant phone calls despite repeated requests to be removed from their list. They even swooped on our little village, whole crowd of them dropped off in a minibus, to cold call at doors - unforgivable foot-in-the door tactics. I feel so sorry that the name Larkin is still used by the firm because the original owners, Alf & Mary Larkin, ran such a superb company, they must feel upset to see their good name and old business ran in such a shocking way.[/p][/quote]I too have been constantly hassled by Larkin both on the phone and at the door. A fine of £36k is not enough, considering the scale of the annoyance they have caused, to judge from all the above comments. They can earn £36k with just half a dozen double glazing jobs, the prices they charge.[/p][/quote]########### people have got to make a living some how. u wud only moan if they were sat on there back sides claiming benefits ################### teamlarkin01 :)
  • Score: 0

10:33am Fri 7 Mar 14

teamlarkin01 :) says...

Mike Maber wrote:
Splendid and numerous comments. Can Larkin survive? There are many alternative companies
############## yep they can thanx to all the free advertising its getting at the moment. remember theres no bad workmenship from the company. and sales will now b booming ####################
##
[quote][p][bold]Mike Maber[/bold] wrote: Splendid and numerous comments. Can Larkin survive? There are many alternative companies[/p][/quote]############## yep they can thanx to all the free advertising its getting at the moment. remember theres no bad workmenship from the company. and sales will now b booming #################### ## teamlarkin01 :)
  • Score: 0

10:35am Fri 7 Mar 14

teamlarkin01 :) says...

popsiebabes wrote:
We regret having used Larkins 3 times over the years for windows and doors and each time we have had to get them back to put right poor work. They are the pits of local companies and anyone stupid enough to consider using them now need their heads examined.
############### hahahahaha read what u just put u silly person. we used company 3 times. surely if they were bad first time u wudnt av gone back so sorry but hahahahahahaha this as made my day #################
[quote][p][bold]popsiebabes[/bold] wrote: We regret having used Larkins 3 times over the years for windows and doors and each time we have had to get them back to put right poor work. They are the pits of local companies and anyone stupid enough to consider using them now need their heads examined.[/p][/quote]############### hahahahaha read what u just put u silly person. we used company 3 times. surely if they were bad first time u wudnt av gone back so sorry but hahahahahahaha this as made my day ################# teamlarkin01 :)
  • Score: 0

10:40am Fri 7 Mar 14

GoLarkin says...

As an ex apple larkin employee I know that some of you have slightly exaggerated and are clearly jumping on the bandwagon. Yes some areas get called a lot and I understand this can be annoying but larkin employ a lot of local people and without the marketing these people would be unemployed. The happy far outweigh the unhappy and larkin are not the only company you all get called by.
Mr Kirby I do remember you from when I was there.
Larkin started as small company and is expanding, no such thing as bad publicity
Good luck apple larkin for the future
As an ex apple larkin employee I know that some of you have slightly exaggerated and are clearly jumping on the bandwagon. Yes some areas get called a lot and I understand this can be annoying but larkin employ a lot of local people and without the marketing these people would be unemployed. The happy far outweigh the unhappy and larkin are not the only company you all get called by. Mr Kirby I do remember you from when I was there. Larkin started as small company and is expanding, no such thing as bad publicity Good luck apple larkin for the future GoLarkin
  • Score: 2

10:46am Fri 7 Mar 14

teamlarkin01 :) says...

Newground wrote:
jkhtid wrote:
I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round!
LARKIN has just been CONVICTED of harrassment on an industrial scale, you fool!

Just because they have working policies that you happen to like... and just because they put bread on your miserable table does not make them right. Even Fagin managed to get bread on the table.

LARKIN is a loathsome company. You remain part of that company.

How difficult is it to take someone's name off the call list when they ask?
######### atleast this blokes going to work. simple u fool go on tps then the company carnt call u. and simple get a job ya bum #############
[quote][p][bold]Newground[/bold] wrote: [quote][p][bold]jkhtid[/bold] wrote: I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round![/p][/quote]LARKIN has just been CONVICTED of harrassment on an industrial scale, you fool! Just because they have working policies that you happen to like... and just because they put bread on your miserable table does not make them right. Even Fagin managed to get bread on the table. LARKIN is a loathsome company. You remain part of that company. How difficult is it to take someone's name off the call list when they ask?[/p][/quote]######### atleast this blokes going to work. simple u fool go on tps then the company carnt call u. and simple get a job ya bum ############# teamlarkin01 :)
  • Score: 0

10:48am Fri 7 Mar 14

teamlarkin01 :) says...

Sally MacLennane wrote:
They were fined about what one of their salesmen rakes in each year in commission.

Hardly an eye watering fine. It should be based on their annual turnover (say 10%)
############ more like 1% ###################
[quote][p][bold]Sally MacLennane[/bold] wrote: They were fined about what one of their salesmen rakes in each year in commission. Hardly an eye watering fine. It should be based on their annual turnover (say 10%)[/p][/quote]############ more like 1% ################### teamlarkin01 :)
  • Score: 2

10:51am Fri 7 Mar 14

teamlarkin01 :) says...

unexpected error wrote:
I reported them twice to the ICO, it's good to know that this actually helps when they are being prosecuted.

Whenever they phoned I challenged them as to how they had obtained my number as I am ex-directory and registered with the TPS but they could never answer my question and would just put the phone down.
they by management would not b allowed to put phone down the tele canvasser wud have said to u would u like to talk to manager FACT ##############
[quote][p][bold]unexpected error[/bold] wrote: I reported them twice to the ICO, it's good to know that this actually helps when they are being prosecuted. Whenever they phoned I challenged them as to how they had obtained my number as I am ex-directory and registered with the TPS but they could never answer my question and would just put the phone down.[/p][/quote]they by management would not b allowed to put phone down the tele canvasser wud have said to u would u like to talk to manager FACT ############## teamlarkin01 :)
  • Score: 2

10:58am Fri 7 Mar 14

GoLarkin says...

dogloverdorset wrote:
They are still at it ! They ring us constantly, have called round, and then rang - on Monday evening - without knowledge of this case, 'Paul' from Larkin rang again, and I told him if they rang again I would report them for harassment !

We made the mistake once of asking for a quote,,their sales man gave us a price, ( extortionate ) and then stated that it wasn't his best price, and he would like to know what our other quotes were.. I told him to get lost, and used Premier instead - they were excellent, and very good value
Well done for picking a common name but no "paul" works there so I think this is also wrong
[quote][p][bold]dogloverdorset[/bold] wrote: They are still at it ! They ring us constantly, have called round, and then rang - on Monday evening - without knowledge of this case, 'Paul' from Larkin rang again, and I told him if they rang again I would report them for harassment ! We made the mistake once of asking for a quote,,their sales man gave us a price, ( extortionate ) and then stated that it wasn't his best price, and he would like to know what our other quotes were.. I told him to get lost, and used Premier instead - they were excellent, and very good value[/p][/quote]Well done for picking a common name but no "paul" works there so I think this is also wrong GoLarkin
  • Score: 1

11:02am Fri 7 Mar 14

Newground says...

teamlarkin01 :) wrote:
Newground wrote:
jkhtid wrote:
I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round!
LARKIN has just been CONVICTED of harrassment on an industrial scale, you fool!

Just because they have working policies that you happen to like... and just because they put bread on your miserable table does not make them right. Even Fagin managed to get bread on the table.

LARKIN is a loathsome company. You remain part of that company.

How difficult is it to take someone's name off the call list when they ask?
######### atleast this blokes going to work. simple u fool go on tps then the company carnt call u. and simple get a job ya bum #############
1./ I am on TPS.
2./ I presume you are a current or former employee. Does Larkin employ ANYONE with a high IQ -- or is it not company policy?
3./ Larkin has a business model that depends on a giant sales engine. That sales engine has effectively been switched off. That means the poor saps making the kit should start looking for other work.
4./ If you think this is good publicity for Larkin then you are even less clever than you seem (quite an effort).
5./ The directors of Larkin employ lots of thick people like you but make sure they are well, well behind the front line. Perhaps they are in Barbados.
[quote][p][bold]teamlarkin01 :)[/bold] wrote: [quote][p][bold]Newground[/bold] wrote: [quote][p][bold]jkhtid[/bold] wrote: I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round![/p][/quote]LARKIN has just been CONVICTED of harrassment on an industrial scale, you fool! Just because they have working policies that you happen to like... and just because they put bread on your miserable table does not make them right. Even Fagin managed to get bread on the table. LARKIN is a loathsome company. You remain part of that company. How difficult is it to take someone's name off the call list when they ask?[/p][/quote]######### atleast this blokes going to work. simple u fool go on tps then the company carnt call u. and simple get a job ya bum #############[/p][/quote]1./ I am on TPS. 2./ I presume you are a current or former employee. Does Larkin employ ANYONE with a high IQ -- or is it not company policy? 3./ Larkin has a business model that depends on a giant sales engine. That sales engine has effectively been switched off. That means the poor saps making the kit should start looking for other work. 4./ If you think this is good publicity for Larkin then you are even less clever than you seem (quite an effort). 5./ The directors of Larkin employ lots of thick people like you but make sure they are well, well behind the front line. Perhaps they are in Barbados. Newground
  • Score: -1

11:03am Fri 7 Mar 14

GoLarkin says...

veeebs wrote:
I'm not sure if it was common practice but I had a Larkin Lady photographer come through my back gate and ask if she could take photos of my house last summer. She said it was to go in their brochure. I said that the fascias that they installed were put in three years ago for the previous owner and that I didn't want to be in their magazine. It turns out the photos were so that they could look at how many windows I had, possibilities of conservatories etc to bombard me with sales calls. I have heard from an ex saleman of theirs that their moto was don't stop selling your customers things until their throw you out the door!
Again, in all my years of working there never has anyone ever took photos of a property to hassle anyone into anything, another made up story
[quote][p][bold]veeebs[/bold] wrote: I'm not sure if it was common practice but I had a Larkin Lady photographer come through my back gate and ask if she could take photos of my house last summer. She said it was to go in their brochure. I said that the fascias that they installed were put in three years ago for the previous owner and that I didn't want to be in their magazine. It turns out the photos were so that they could look at how many windows I had, possibilities of conservatories etc to bombard me with sales calls. I have heard from an ex saleman of theirs that their moto was don't stop selling your customers things until their throw you out the door![/p][/quote]Again, in all my years of working there never has anyone ever took photos of a property to hassle anyone into anything, another made up story GoLarkin
  • Score: 1

11:08am Fri 7 Mar 14

GoLarkin says...

popsiebabes wrote:
We regret having used Larkins 3 times over the years for windows and doors and each time we have had to get them back to put right poor work. They are the pits of local companies and anyone stupid enough to consider using them now need their heads examined.
So why, if not happy the first, then second time did you use them again a third??? Think that says more about your head needing examining then theirs
[quote][p][bold]popsiebabes[/bold] wrote: We regret having used Larkins 3 times over the years for windows and doors and each time we have had to get them back to put right poor work. They are the pits of local companies and anyone stupid enough to consider using them now need their heads examined.[/p][/quote]So why, if not happy the first, then second time did you use them again a third??? Think that says more about your head needing examining then theirs GoLarkin
  • Score: 1

11:18am Fri 7 Mar 14

teamlarkin01 :) says...

Newground wrote:
teamlarkin01 :) wrote:
Newground wrote:
jkhtid wrote:
I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round!
LARKIN has just been CONVICTED of harrassment on an industrial scale, you fool!

Just because they have working policies that you happen to like... and just because they put bread on your miserable table does not make them right. Even Fagin managed to get bread on the table.

LARKIN is a loathsome company. You remain part of that company.

How difficult is it to take someone's name off the call list when they ask?
######### atleast this blokes going to work. simple u fool go on tps then the company carnt call u. and simple get a job ya bum #############
1./ I am on TPS.
2./ I presume you are a current or former employee. Does Larkin employ ANYONE with a high IQ -- or is it not company policy?
3./ Larkin has a business model that depends on a giant sales engine. That sales engine has effectively been switched off. That means the poor saps making the kit should start looking for other work.
4./ If you think this is good publicity for Larkin then you are even less clever than you seem (quite an effort).
5./ The directors of Larkin employ lots of thick people like you but make sure they are well, well behind the front line. Perhaps they are in Barbados.
############### get a job, u internet slob. its a company that employs lots of staff to pay for there lively hoods. un like the taxes that are being spent on people like ya self that are on benefits. never worked for company but always been good company in the locals eyes. basically a few people trying to get extra money to top up there poor pensions. very sad ###############
[quote][p][bold]Newground[/bold] wrote: [quote][p][bold]teamlarkin01 :)[/bold] wrote: [quote][p][bold]Newground[/bold] wrote: [quote][p][bold]jkhtid[/bold] wrote: I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round![/p][/quote]LARKIN has just been CONVICTED of harrassment on an industrial scale, you fool! Just because they have working policies that you happen to like... and just because they put bread on your miserable table does not make them right. Even Fagin managed to get bread on the table. LARKIN is a loathsome company. You remain part of that company. How difficult is it to take someone's name off the call list when they ask?[/p][/quote]######### atleast this blokes going to work. simple u fool go on tps then the company carnt call u. and simple get a job ya bum #############[/p][/quote]1./ I am on TPS. 2./ I presume you are a current or former employee. Does Larkin employ ANYONE with a high IQ -- or is it not company policy? 3./ Larkin has a business model that depends on a giant sales engine. That sales engine has effectively been switched off. That means the poor saps making the kit should start looking for other work. 4./ If you think this is good publicity for Larkin then you are even less clever than you seem (quite an effort). 5./ The directors of Larkin employ lots of thick people like you but make sure they are well, well behind the front line. Perhaps they are in Barbados.[/p][/quote]############### get a job, u internet slob. its a company that employs lots of staff to pay for there lively hoods. un like the taxes that are being spent on people like ya self that are on benefits. never worked for company but always been good company in the locals eyes. basically a few people trying to get extra money to top up there poor pensions. very sad ############### teamlarkin01 :)
  • Score: 2

11:18am Fri 7 Mar 14

GoLarkin says...

Newground wrote:
teamlarkin01 :) wrote:
Newground wrote:
jkhtid wrote:
I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round!
LARKIN has just been CONVICTED of harrassment on an industrial scale, you fool!

Just because they have working policies that you happen to like... and just because they put bread on your miserable table does not make them right. Even Fagin managed to get bread on the table.

LARKIN is a loathsome company. You remain part of that company.

How difficult is it to take someone's name off the call list when they ask?
######### atleast this blokes going to work. simple u fool go on tps then the company carnt call u. and simple get a job ya bum #############
1./ I am on TPS.
2./ I presume you are a current or former employee. Does Larkin employ ANYONE with a high IQ -- or is it not company policy?
3./ Larkin has a business model that depends on a giant sales engine. That sales engine has effectively been switched off. That means the poor saps making the kit should start looking for other work.
4./ If you think this is good publicity for Larkin then you are even less clever than you seem (quite an effort).
5./ The directors of Larkin employ lots of thick people like you but make sure they are well, well behind the front line. Perhaps they are in Barbados.
Convicted on an industrial scale???? 36k???? Apple larkin are an multi million, massive expanding company.......I doubt they are upset over lose change
[quote][p][bold]Newground[/bold] wrote: [quote][p][bold]teamlarkin01 :)[/bold] wrote: [quote][p][bold]Newground[/bold] wrote: [quote][p][bold]jkhtid[/bold] wrote: I have lived and worked in Weymouth and Portland for over 20 years. In that time I have been employed full time with 4 different companies. 15 years in the gaming industry and many years as a carer. My 4th and current employer is Apple Larkin as a telephone canvasser. Over the year I have worked there they have been by far the most professional in following working practices correctly. They actively seek to avoid any offence or situation which may cause offence by strictly adhering to rules and regulations set out by law. I feel after working in gaming with all of the regulations they follow Apple Larkin go above and beyond the recommended guidelines to ensure we deliver the best possible service. Apple Larkin may not be everyones cup of tea but they keep my many children in clothes & put food on my table. They also help keep people safe and warm all year round![/p][/quote]LARKIN has just been CONVICTED of harrassment on an industrial scale, you fool! Just because they have working policies that you happen to like... and just because they put bread on your miserable table does not make them right. Even Fagin managed to get bread on the table. LARKIN is a loathsome company. You remain part of that company. How difficult is it to take someone's name off the call list when they ask?[/p][/quote]######### atleast this blokes going to work. simple u fool go on tps then the company carnt call u. and simple get a job ya bum #############[/p][/quote]1./ I am on TPS. 2./ I presume you are a current or former employee. Does Larkin employ ANYONE with a high IQ -- or is it not company policy? 3./ Larkin has a business model that depends on a giant sales engine. That sales engine has effectively been switched off. That means the poor saps making the kit should start looking for other work. 4./ If you think this is good publicity for Larkin then you are even less clever than you seem (quite an effort). 5./ The directors of Larkin employ lots of thick people like you but make sure they are well, well behind the front line. Perhaps they are in Barbados.[/p][/quote]Convicted on an industrial scale???? 36k???? Apple larkin are an multi million, massive expanding company.......I doubt they are upset over lose change GoLarkin
  • Score: 2

3:27pm Fri 7 Mar 14

JackJohnson says...

Awesome. Most animals only turn vicious when they're cornered and fighting for their lives.

If the company knows about these posts;

- Their only option is to restrict themselves to /responsible/ telesales and /responsible/ door-to-door selling. My guess is that they can't and won't. It's only a matter of time before they find themselves in court again - and this time it won't be for a meagre £36k.

If the company does not know about these posts:

- The posters are probably rogue telesellers. The directors of the company cannot openly approve of what they are doing. They will probably be fired before they do any more damage.

What I recommend is that anyone registered with the TPS, or who has told them never to call again, should report any sales calls to the ICO.
Awesome. Most animals only turn vicious when they're cornered and fighting for their lives. If the company knows about these posts; - Their only option is to restrict themselves to /responsible/ telesales and /responsible/ door-to-door selling. My guess is that they can't and won't. It's only a matter of time before they find themselves in court again - and this time it won't be for a meagre £36k. If the company does not know about these posts: - The posters are probably rogue telesellers. The directors of the company cannot openly approve of what they are doing. They will probably be fired before they do any more damage. What I recommend is that anyone registered with the TPS, or who has told them never to call again, should report any sales calls to the ICO. JackJohnson
  • Score: -1

10:49am Mon 10 Mar 14

Bladen says...

Interesting. I see the Apple 'door to door' salemen were out again on Friday evening in Winterborne Whitechurch and Milborne St Andrew. So has this fine deterred anything?
Interesting. I see the Apple 'door to door' salemen were out again on Friday evening in Winterborne Whitechurch and Milborne St Andrew. So has this fine deterred anything? Bladen
  • Score: 0

10:42am Tue 11 Mar 14

JackJohnson says...

Door to door selling is not illegal. As long as they are complying with all the legal requirements they can sell door-to-door, though any company that needs to sell door-to-door is not worth trading with (IMHO).

If you don't want them knocking at the door put up a 'No canvassers, cold callers or door to door salesmen' sign. If they ignore it and knock on your door anyway then you would be within your rights to notify the police and/or trading standards. The police probably won't be bothered but if they are they will have a word with them - especially if they know they've just been fined for unlawful selling practices. I'm not certain they need a licence for what they're doing but if they do and they haven't got one the police will stop them and possibly even caution them for trading without a licence. These people think nothing of inconveniencing the people they target, so feel free to inconvenience them as long as you stay within the law.

If you answer the door to them, and don't want them to call again, say so then just close the door on them. If they put a foot in the door (as has been reported in a previous post) warn them first, then use whatever force is necessary and reasonable. If they have tried to stay against your wishes it would be sensible to let the police know.

Remember that the extent they go to to try to sell their wares is an indication of how desperate they are to make money. I suspect that their business is in decline, despite their 'representatives' posts earlier. Given the very poor use of English in those posts I suspect the directors/managers had no knowledge of the posts, but may be putting pressure on the telesellers to increase sales, so the lower grade operatives think it''s a good idea to try to defend their behaviour.
Door to door selling is not illegal. As long as they are complying with all the legal requirements they can sell door-to-door, though any company that needs to sell door-to-door is not worth trading with (IMHO). If you don't want them knocking at the door put up a 'No canvassers, cold callers or door to door salesmen' sign. If they ignore it and knock on your door anyway then you would be within your rights to notify the police and/or trading standards. The police probably won't be bothered but if they are they will have a word with them - especially if they know they've just been fined for unlawful selling practices. I'm not certain they need a licence for what they're doing but if they do and they haven't got one the police will stop them and possibly even caution them for trading without a licence. These people think nothing of inconveniencing the people they target, so feel free to inconvenience them as long as you stay within the law. If you answer the door to them, and don't want them to call again, say so then just close the door on them. If they put a foot in the door (as has been reported in a previous post) warn them first, then use whatever force is necessary and reasonable. If they have tried to stay against your wishes it would be sensible to let the police know. Remember that the extent they go to to try to sell their wares is an indication of how desperate they are to make money. I suspect that their business is in decline, despite their 'representatives' posts earlier. Given the very poor use of English in those posts I suspect the directors/managers had no knowledge of the posts, but may be putting pressure on the telesellers to increase sales, so the lower grade operatives think it''s a good idea to try to defend their behaviour. JackJohnson
  • Score: 1

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