Mum's anger at daughter's 'living hell' with 'Chinese water torture'

Dorset Echo: SODDEN: Emma-Jane below the damp SODDEN: Emma-Jane below the damp

A MOTHER has hit out at a housing association which she says has left her vulnerable daughter ‘in a living hell’.

Karen Carr says 27-year-old daughter Emma-Jane, who has mental health problems, has been subjected to conditions ‘like Chinese water torture’ after Raglan Housing failed to fix a leak in the roof which began in 2012.

She says Emma-Jane’s asthma has been exacerbated by the damp conditions she is living in.

Mrs Carr said: “She’s had to have lots of buckets and pails collecting the water and they constantly need changing when it rains.

“It’s just no way to live really.

“It’s been 15 months of hell. From talking to other tenants in the block it seems that the previous tenant had the same issue.

“But instead of sorting it out, they haven’t.

“It’s been horrendous.

“It has got Emma-Jane extremely down.

“It’s only a one-bedroom flat so she doesn’t have anywhere to escape to.

“It’s been like Chinese water torture for the past two years.

“She’s had a recurring chest infection since Christmas.”

Mrs Carr says she has had to deal with the housing association on her daughter’s behalf because of how upsetting she has found the situation.

Mrs Carr says repairmen have been out to the flat in Wool several times but so far have failed to fix the issue.

She says they took away part of the ceiling, leaving the metal beams and flooring of the flat above exposed.

Raglan regional property manager Steve Fowley said: “We have been investigating the issue with the leak in the flat for some time and have now managed to find the source of the leak, which was caused by a structural defect that was not immediately apparent.

“As the issue is linked to the balcony of the flat above, we temporarily fixed the issue to enable us time to book the work in with our specialist contractors.

“Unfortunately, accessing the property above has taken longer than anticipated and due to the nature of the work we have also had to wait for the weather to improve.

“The work is now booked in for April 22 and should take approximately four to six days to complete.”

Comments (7)

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11:53am Mon 14 Apr 14

Coxywey says...

2 years to gain entry to one of their own properties... Really ! ridiculous excuse.
2 years to gain entry to one of their own properties... Really ! ridiculous excuse. Coxywey
  • Score: 16

1:05pm Mon 14 Apr 14

Dorset Guy1 says...

It may be that the flat above is not owned by the Association and anyway it is sometimes difficult to get access if the owner or tenant want to be difficult. The number of wasted calls to access properties even when they know someone is coming is high
It may be that the flat above is not owned by the Association and anyway it is sometimes difficult to get access if the owner or tenant want to be difficult. The number of wasted calls to access properties even when they know someone is coming is high Dorset Guy1
  • Score: 10

3:12pm Mon 14 Apr 14

Crimbo says...

It can take an awfully long time to trace a leak. The source can be a long way from where the drip appears. Sounds to me like the Association has done a good job.
It can take an awfully long time to trace a leak. The source can be a long way from where the drip appears. Sounds to me like the Association has done a good job. Crimbo
  • Score: 6

3:57pm Mon 14 Apr 14

mixJ2O says...

Chinese water torture? Really? I'm sure there's a few poor souls from the 16th century that would disagree.....
Chinese water torture? Really? I'm sure there's a few poor souls from the 16th century that would disagree..... mixJ2O
  • Score: 25

4:09pm Mon 14 Apr 14

toyota777 says...

Crimbo wrote:
It can take an awfully long time to trace a leak. The source can be a long way from where the drip appears. Sounds to me like the Association has done a good job.
Yes it can ,but don't you think it sounds a bit more than a drip,
[quote][p][bold]Crimbo[/bold] wrote: It can take an awfully long time to trace a leak. The source can be a long way from where the drip appears. Sounds to me like the Association has done a good job.[/p][/quote]Yes it can ,but don't you think it sounds a bit more than a drip, toyota777
  • Score: 3

12:16am Tue 15 Apr 14

GMax says...

Sounds to me like she's well within her rights to claim for compensation because of how long it has taken the housing association to fix the problem.
?
GMax.
Sounds to me like she's well within her rights to claim for compensation because of how long it has taken the housing association to fix the problem. ? GMax. GMax
  • Score: -9

10:18am Tue 15 Apr 14

portlanders says...

We have a problem with Synergy Housing, they contracted someone to install aco drainage on our patio area approx. 18 months ago but it was done all wrong. There is no soak-away, just a 6 inch hole and the gutter doesn't even drain to the hole, plus there are 2 corners which just holds 6 inches of water. The result is foul smelling water with a breeding ground for all kinds of insects and bugs. We can no longer use the patio because of this. My wife has major surgery next month which means she will need 12 weeks recuperation time and Synergy are still deciding to which department the rectified works belong to. So as long as no department will take ownership, no works will be done. Can't be more than a few days work to rectify but all hopes of getting it done prior to my wife's surgery are all but gone.
We have a problem with Synergy Housing, they contracted someone to install aco drainage on our patio area approx. 18 months ago but it was done all wrong. There is no soak-away, just a 6 inch hole and the gutter doesn't even drain to the hole, plus there are 2 corners which just holds 6 inches of water. The result is foul smelling water with a breeding ground for all kinds of insects and bugs. We can no longer use the patio because of this. My wife has major surgery next month which means she will need 12 weeks recuperation time and Synergy are still deciding to which department the rectified works belong to. So as long as no department will take ownership, no works will be done. Can't be more than a few days work to rectify but all hopes of getting it done prior to my wife's surgery are all but gone. portlanders
  • Score: 1

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