Grieving family refused refund from Bagwell Farm Touring Park

Bagwell Farm Touring Park

Helen Baker

First published in News Dorset Echo: Photograph of the Author by , Reporter

THE family of a veteran who booked a holiday at a Weymouth campsite were left horrified when he died and they were refused a refund.

Grief-stricken Helen Baker, pictured, said her father was planning to attend this year’s Armed Forces Day celebrations and Veteran’s Parade along The Esplanade and had paid a total of £54 upfront for the stay.

Following the death of the 80-year-old, his daughter contacted Bagwell Farm Touring Park in Chickerell to ask for a refund.

The family, who are from Yeovil, had planned to donate the funds to the British Legion Poppy Appeal in memory of their much-loved father and grandfather, who had served in the Royal Navy as an engineer and supported the armed forces throughout his life.

Miss Baker has spoken of her ‘disgust’ at the ‘lack of understanding’ from the Weymouth business which refused to provide a full refund in the sad circumstances.

She revealed that Brittany Ferries, who her father had also booked a trip with, returned funds to his family immediately and had been ‘really sympathetic’.

She said: “I called the campsite to notify them of my father's death and that his booking for the weekend camping needed to be cancelled. “My father paid in full for the holiday at a cost of £54. I asked for a refund but this was rejected.

“They then agreed a £14 refund, but again refused the £40 deposit.”

She claims when she questioned the refusal she was told ‘that is what travel insurance’ was for.

Miss Baker added: “My family are extremely offended and outraged, understanding good customer service should be the pride of everyone’s business.

“My father was in the Navy and supported the armed forces all his life, so it was decided that any refunds for the excursions he had booked prior to his death would be given to the British Legion Poppy Appeal, so Bagwell Farm are taking funds from them.”

The Royal British Legion said they welcomed any donations made to the cause.

'Giving money to charity'

BAGWELL Farm Touring Park manager Karen Kennedy said: “Our cancellation policy is clearly stated on the booking confirmation letter. “Deposits are never refundable – but we do always try to rearrange holidays – even for other family members if the person making the booking is no longer able to come. “If the holiday is completely cancelled with notice then we will refund the amount paid in excess of the deposit.”

They said they would now be ‘delighted’ to pass on the refund to the Poppy Appeal.

“This is very fitting as he had booked to attend the Armed Forces Day Celebrations in Weymouth and we will be delighted to pass it on via Poppy Butcher who is organising the historic military vehicle display and parade on the June 21 and 22.”

Comments (59)

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5:13am Thu 22 May 14

peskykat says...

Well all I can say is that I am disappointed in the reaction from the Bagwell Touring Camp and surprised at their attitude , we have family members who go there often and I would had thought the attitude from the people who run the camp would had been more caring , my thoughts are with the family at this sad time for them .
Well all I can say is that I am disappointed in the reaction from the Bagwell Touring Camp and surprised at their attitude , we have family members who go there often and I would had thought the attitude from the people who run the camp would had been more caring , my thoughts are with the family at this sad time for them . peskykat
  • Score: 51

5:26am Thu 22 May 14

Taffinthailand says...

A classic case of where policy takes over from common sense and in this case common decency.
Disappointed that a local business can react in this way towards a grieving family. Heartless!!
A classic case of where policy takes over from common sense and in this case common decency. Disappointed that a local business can react in this way towards a grieving family. Heartless!! Taffinthailand
  • Score: 57

7:38am Thu 22 May 14

Newground says...

Bagwell Farm.

Oh dear.

Touring Park Manager Karen Kennedy.

Oh dear.
Bagwell Farm. Oh dear. Touring Park Manager Karen Kennedy. Oh dear. Newground
  • Score: 48

7:47am Thu 22 May 14

cosmick says...

How to send out the wrong message.
How to send out the wrong message. cosmick
  • Score: 35

7:52am Thu 22 May 14

sjc100 says...

how sad that the family are not mourning the loss of her father, far more important than money.
did they really need to go to the ECHO
how sad that the family are not mourning the loss of her father, far more important than money. did they really need to go to the ECHO sjc100
  • Score: -4

7:59am Thu 22 May 14

Nomalice says...

This story will cost the business more than the withheld deposit.Perhaps it will lead to a review of the policy of never refunding deposits. We are miles behind other countries in our respect and treatment of our veterans.
This story will cost the business more than the withheld deposit.Perhaps it will lead to a review of the policy of never refunding deposits. We are miles behind other countries in our respect and treatment of our veterans. Nomalice
  • Score: 41

8:40am Thu 22 May 14

peskykat says...

sjc100 wrote:
how sad that the family are not mourning the loss of her father, far more important than money.
did they really need to go to the ECHO
It is because the family wanted the refund to go to Charity .
[quote][p][bold]sjc100[/bold] wrote: how sad that the family are not mourning the loss of her father, far more important than money. did they really need to go to the ECHO[/p][/quote]It is because the family wanted the refund to go to Charity . peskykat
  • Score: 28

9:30am Thu 22 May 14

dwell05 says...

Thank you for your comments of support, it is a very hard time for us all at the moment and it was an extremely difficult day when we had to make the cancellations. We wanted to ensure the Campsite had plenty of notice so they could offer my Dads pitch to others for what will be a busy weekend in Weymouth. I was querying the refund policy as we wanted all the money to go towards the charity in memory of Dad however what the report failed to state was the offensive comment made "oh dear are you worried about your inheritance" that comment alone is what has enraged us the most.
Thank you for your comments of support, it is a very hard time for us all at the moment and it was an extremely difficult day when we had to make the cancellations. We wanted to ensure the Campsite had plenty of notice so they could offer my Dads pitch to others for what will be a busy weekend in Weymouth. I was querying the refund policy as we wanted all the money to go towards the charity in memory of Dad however what the report failed to state was the offensive comment made "oh dear are you worried about your inheritance" that comment alone is what has enraged us the most. dwell05
  • Score: 56

9:36am Thu 22 May 14

JackJohnson says...

I couldn't find any terms and conditions on their web site, so they might be on a sticky wicket there. That doesn't mean they aren't there, they might just be well hidden. However, if they're operating within their T&Cs, and those T&Cs are legal, I don't see a problem.

Where I do see a problem is that the customer does not appear to have access to the T&Cs until they receive their booking confirmation letter. If they've already paid it's too late. A chat with Trading Standards might be in order.
I couldn't find any terms and conditions on their web site, so they might be on a sticky wicket there. That doesn't mean they aren't there, they might just be well hidden. However, if they're operating within their T&Cs, and those T&Cs are legal, I don't see a problem. Where I do see a problem is that the customer does not appear to have access to the T&Cs until they receive their booking confirmation letter. If they've already paid it's too late. A chat with Trading Standards might be in order. JackJohnson
  • Score: 21

10:10am Thu 22 May 14

nickiwalker2167 says...

This is dreadful. Such a difficult and sad time for the family and not impressed that someone working for the campsight (female) had the audacity to make such a nasty comment. Am also very unimpressed with sjc100's comment - of course she is mourning the loss of her father, she wanted the refund to go to charity you heartless person...
This is dreadful. Such a difficult and sad time for the family and not impressed that someone working for the campsight (female) had the audacity to make such a nasty comment. Am also very unimpressed with sjc100's comment - of course she is mourning the loss of her father, she wanted the refund to go to charity you heartless person... nickiwalker2167
  • Score: 30

10:19am Thu 22 May 14

sjc100 says...

nickiwalker2167 wrote:
This is dreadful. Such a difficult and sad time for the family and not impressed that someone working for the campsight (female) had the audacity to make such a nasty comment. Am also very unimpressed with sjc100's comment - of course she is mourning the loss of her father, she wanted the refund to go to charity you heartless person...
i am certainly not heartless , all i was saying that people are far more important than money
[quote][p][bold]nickiwalker2167[/bold] wrote: This is dreadful. Such a difficult and sad time for the family and not impressed that someone working for the campsight (female) had the audacity to make such a nasty comment. Am also very unimpressed with sjc100's comment - of course she is mourning the loss of her father, she wanted the refund to go to charity you heartless person...[/p][/quote]i am certainly not heartless , all i was saying that people are far more important than money sjc100
  • Score: -23

10:30am Thu 22 May 14

portland rebel says...

wont be going there or recommend the place, in fact hope they go bust.
wont be going there or recommend the place, in fact hope they go bust. portland rebel
  • Score: 22

10:42am Thu 22 May 14

nickiwalker2167 says...

sjc100 wrote:
nickiwalker2167 wrote:
This is dreadful. Such a difficult and sad time for the family and not impressed that someone working for the campsight (female) had the audacity to make such a nasty comment. Am also very unimpressed with sjc100's comment - of course she is mourning the loss of her father, she wanted the refund to go to charity you heartless person...
i am certainly not heartless , all i was saying that people are far more important than money
Your post did not come across like that at all - the camp were completely disrespectful in their comment and your post should have been aimed at the camp that people are far more important than money - we know that but clearly they don't!
[quote][p][bold]sjc100[/bold] wrote: [quote][p][bold]nickiwalker2167[/bold] wrote: This is dreadful. Such a difficult and sad time for the family and not impressed that someone working for the campsight (female) had the audacity to make such a nasty comment. Am also very unimpressed with sjc100's comment - of course she is mourning the loss of her father, she wanted the refund to go to charity you heartless person...[/p][/quote]i am certainly not heartless , all i was saying that people are far more important than money[/p][/quote]Your post did not come across like that at all - the camp were completely disrespectful in their comment and your post should have been aimed at the camp that people are far more important than money - we know that but clearly they don't! nickiwalker2167
  • Score: 28

10:44am Thu 22 May 14

scubadude says...

Typical of Bagwell Farm- they are widely known to be avoided.
12yrs ago I cancelled a booking there, lost my deposit, didn't complain- still on their banned list for "messing them around"! I tell all dive clubs to avoid them like the plague as they hate groups and now apparently dead war veterans, an embarrassment to the County
Typical of Bagwell Farm- they are widely known to be avoided. 12yrs ago I cancelled a booking there, lost my deposit, didn't complain- still on their banned list for "messing them around"! I tell all dive clubs to avoid them like the plague as they hate groups and now apparently dead war veterans, an embarrassment to the County scubadude
  • Score: 44

10:55am Thu 22 May 14

common cence says...

As many people as possible need to put this on tripadviser I WILL
As many people as possible need to put this on tripadviser I WILL common cence
  • Score: 35

11:24am Thu 22 May 14

elloello1980 says...

sjc100 wrote:
how sad that the family are not mourning the loss of her father, far more important than money.
did they really need to go to the ECHO
A smart person would understand the differences in how people may grieve.

A respectful person would keep such a heartless comment to themselves.


The conclusion should highlight how unprofessional Karen Kennedy has been. Not one bit of sympathy in her statement. Clearly a woman that puts personal feelings/perceptions before the interest of the business.

I hope this story achieves wide coverage, and many visitors are put off from staying at Bagwell Farm.
[quote][p][bold]sjc100[/bold] wrote: how sad that the family are not mourning the loss of her father, far more important than money. did they really need to go to the ECHO[/p][/quote]A smart person would understand the differences in how people may grieve. A respectful person would keep such a heartless comment to themselves. The conclusion should highlight how unprofessional Karen Kennedy has been. Not one bit of sympathy in her statement. Clearly a woman that puts personal feelings/perceptions before the interest of the business. I hope this story achieves wide coverage, and many visitors are put off from staying at Bagwell Farm. elloello1980
  • Score: 31

11:24am Thu 22 May 14

elloello1980 says...

sjc100 wrote:
how sad that the family are not mourning the loss of her father, far more important than money.
did they really need to go to the ECHO
A smart person would understand the differences in how people may grieve.

A respectful person would keep such a heartless comment to themselves.


The conclusion should highlight how unprofessional Karen Kennedy has been. Not one bit of sympathy in her statement. Clearly a woman that puts personal feelings/perceptions before the interest of the business.

I hope this story achieves wide coverage, and many visitors are put off from staying at Bagwell Farm.
[quote][p][bold]sjc100[/bold] wrote: how sad that the family are not mourning the loss of her father, far more important than money. did they really need to go to the ECHO[/p][/quote]A smart person would understand the differences in how people may grieve. A respectful person would keep such a heartless comment to themselves. The conclusion should highlight how unprofessional Karen Kennedy has been. Not one bit of sympathy in her statement. Clearly a woman that puts personal feelings/perceptions before the interest of the business. I hope this story achieves wide coverage, and many visitors are put off from staying at Bagwell Farm. elloello1980
  • Score: 21

11:37am Thu 22 May 14

MrTomSmith says...

The Policy now is leaning to No Deposit, Pay by Credit Card, If you don't turn up you lose one day's rent, and if you cancel within 24 hours you get a full refund. I am not saying everyone does that, but the ones who are trying hard to get business do. To not automatically give back deposit if someone is extremely ill or this this case sadly died is astonishing.

By the way it doesn't matter where the money was going, that has got nothing to do with Bagwell farm at all. None of their business. It is common decency to send your condolences and return ALL their money anything less and you deserve all the criticism coming your way,

You need to apologise and donate a sum of something like £500 to the charity, and I might find that some of the posters on here can see you have made an effort to rectify a mistake.

Its a buyers market at the moment, especially camping as the weather is so bad, if you don't look after your bookings with a bit give and take then you are only going one way...............do
wn.
The Policy now is leaning to No Deposit, Pay by Credit Card, If you don't turn up you lose one day's rent, and if you cancel within 24 hours you get a full refund. I am not saying everyone does that, but the ones who are trying hard to get business do. To not automatically give back deposit if someone is extremely ill or this this case sadly died is astonishing. By the way it doesn't matter where the money was going, that has got nothing to do with Bagwell farm at all. None of their business. It is common decency to send your condolences and return ALL their money anything less and you deserve all the criticism coming your way, You need to apologise and donate a sum of something like £500 to the charity, and I might find that some of the posters on here can see you have made an effort to rectify a mistake. Its a buyers market at the moment, especially camping as the weather is so bad, if you don't look after your bookings with a bit give and take then you are only going one way...............do wn. MrTomSmith
  • Score: 38

12:15pm Thu 22 May 14

sjc100 says...

i have found this
they support Hangers Heroes

Grand Fete
Our next fundraising event is our grand fete at Bagwell Farm Touring Park Saturday 14th June 12.00 – 6.00pm. Please come along lots to see and do and helps raise loads of money for our nominated charities.
i have found this they support Hangers Heroes Grand Fete Our next fundraising event is our grand fete at Bagwell Farm Touring Park Saturday 14th June 12.00 – 6.00pm. Please come along lots to see and do and helps raise loads of money for our nominated charities. sjc100
  • Score: -16

12:22pm Thu 22 May 14

anika says...

I can't believe what Bagwell Farm have said to the Echo............
"They said they would now be ‘delighted’ to pass on the refund to the Poppy Appeal.
“This is very fitting as he had booked to attend the Armed Forces Day Celebrations in Weymouth and we will be delighted to pass it on via Poppy Butcher who is organising the historic military vehicle display and parade on the June 21 and 22.”.............

Didn't they trust the family to pass on the donation? It was not Bagwell Farm's right to pass it on to the Poppy Appeal. What they should have done was return the money to the family with a letter full of apology. Not make themselves responsible for where the money goes. It should have gone back to the family.
I can't believe what Bagwell Farm have said to the Echo............ "They said they would now be ‘delighted’ to pass on the refund to the Poppy Appeal. “This is very fitting as he had booked to attend the Armed Forces Day Celebrations in Weymouth and we will be delighted to pass it on via Poppy Butcher who is organising the historic military vehicle display and parade on the June 21 and 22.”............. Didn't they trust the family to pass on the donation? It was not Bagwell Farm's right to pass it on to the Poppy Appeal. What they should have done was return the money to the family with a letter full of apology. Not make themselves responsible for where the money goes. It should have gone back to the family. anika
  • Score: 39

12:23pm Thu 22 May 14

satisfecho says...

Easy to find the T&C's

Just Google 'bagwell farm terms and conditions'

Personally I think what they have done is wrong. There is a time and a place withhold deposits and a death is not one of them.

I very much doubt though this will affect their business as the high majority that will use their camping facilities will not be readers of the local press.
Easy to find the T&C's Just Google 'bagwell farm terms and conditions' Personally I think what they have done is wrong. There is a time and a place withhold deposits and a death is not one of them. I very much doubt though this will affect their business as the high majority that will use their camping facilities will not be readers of the local press. satisfecho
  • Score: 16

12:24pm Thu 22 May 14

anika says...

anika wrote:
I can't believe what Bagwell Farm have said to the Echo............
"They said they would now be ‘delighted’ to pass on the refund to the Poppy Appeal.
“This is very fitting as he had booked to attend the Armed Forces Day Celebrations in Weymouth and we will be delighted to pass it on via Poppy Butcher who is organising the historic military vehicle display and parade on the June 21 and 22.”.............

Didn't they trust the family to pass on the donation? It was not Bagwell Farm's right to pass it on to the Poppy Appeal. What they should have done was return the money to the family with a letter full of apology. Not make themselves responsible for where the money goes. It should have gone back to the family.
Is it going to be made as a donation from Bagwell Farm to the Poppy Appeal or have they made the donation in the name of the family who have lost their dad/
[quote][p][bold]anika[/bold] wrote: I can't believe what Bagwell Farm have said to the Echo............ "They said they would now be ‘delighted’ to pass on the refund to the Poppy Appeal. “This is very fitting as he had booked to attend the Armed Forces Day Celebrations in Weymouth and we will be delighted to pass it on via Poppy Butcher who is organising the historic military vehicle display and parade on the June 21 and 22.”............. Didn't they trust the family to pass on the donation? It was not Bagwell Farm's right to pass it on to the Poppy Appeal. What they should have done was return the money to the family with a letter full of apology. Not make themselves responsible for where the money goes. It should have gone back to the family.[/p][/quote]Is it going to be made as a donation from Bagwell Farm to the Poppy Appeal or have they made the donation in the name of the family who have lost their dad/ anika
  • Score: 18

12:42pm Thu 22 May 14

JackJohnson says...

I'm not at all surprised by Bagwell Farm's stance. Although the story may well be true in this case, some people do make some extreme excuses for cancelling a transaction.

A couple of years ago I paid about £60, via PayPal, for an item on eBay. When the seller failed to deliver I went through the item not received process. I got my money back, plus a message from the seller's 'next-of-kin' telling me that the seller had died. He's still sellling, presumably from his grave. Needless to say he's not one of my favourite sellers.

Still, not likely I'll ever do any business with Bagwell Farm, as there is a time to know when to, graciously, give the customer the benefit of the doubt - especially when it doesn't actually cost the business anything significant and might even promote more business.
I'm not at all surprised by Bagwell Farm's stance. Although the story may well be true in this case, some people do make some extreme excuses for cancelling a transaction. A couple of years ago I paid about £60, via PayPal, for an item on eBay. When the seller failed to deliver I went through the item not received process. I got my money back, plus a message from the seller's 'next-of-kin' telling me that the seller had died. He's still sellling, presumably from his grave. Needless to say he's not one of my favourite sellers. Still, not likely I'll ever do any business with Bagwell Farm, as there is a time to know when to, graciously, give the customer the benefit of the doubt - especially when it doesn't actually cost the business anything significant and might even promote more business. JackJohnson
  • Score: 8

12:50pm Thu 22 May 14

Coxywey says...

Not good publicity for this place wouldnt recommend them to any of our friends in light of their gross lack of sympathy at a very difficult time for the family.

disgusting
Not good publicity for this place wouldnt recommend them to any of our friends in light of their gross lack of sympathy at a very difficult time for the family. disgusting Coxywey
  • Score: 23

1:14pm Thu 22 May 14

JamesYoung says...

While the family have my deepest sympathies, i do think its important to point out that the business is entitled to withhold the deposit under the terms and conditions and yes, travel insurance is meant to cover this.
So i think it is fine to call on them to do the decent thing, but to threaten to ruin their business because of this seems a little extreme.
It is not how i would choose to run my business, but there you go....
While the family have my deepest sympathies, i do think its important to point out that the business is entitled to withhold the deposit under the terms and conditions and yes, travel insurance is meant to cover this. So i think it is fine to call on them to do the decent thing, but to threaten to ruin their business because of this seems a little extreme. It is not how i would choose to run my business, but there you go.... JamesYoung
  • Score: 9

1:17pm Thu 22 May 14

dwell05 says...

JackJohnson wrote:
I'm not at all surprised by Bagwell Farm's stance. Although the story may well be true in this case, some people do make some extreme excuses for cancelling a transaction.

A couple of years ago I paid about £60, via PayPal, for an item on eBay. When the seller failed to deliver I went through the item not received process. I got my money back, plus a message from the seller's 'next-of-kin' telling me that the seller had died. He's still sellling, presumably from his grave. Needless to say he's not one of my favourite sellers.

Still, not likely I'll ever do any business with Bagwell Farm, as there is a time to know when to, graciously, give the customer the benefit of the doubt - especially when it doesn't actually cost the business anything significant and might even promote more business.
I agree JackJohnson people do make up terrible stories and that is the sad world we live in but in the total disbelief of the conversation I was having with the campsite I offered them a copy of the my fathers death certificate to prove the truth but was still faced with the disrespectful and disgusting comment.
[quote][p][bold]JackJohnson[/bold] wrote: I'm not at all surprised by Bagwell Farm's stance. Although the story may well be true in this case, some people do make some extreme excuses for cancelling a transaction. A couple of years ago I paid about £60, via PayPal, for an item on eBay. When the seller failed to deliver I went through the item not received process. I got my money back, plus a message from the seller's 'next-of-kin' telling me that the seller had died. He's still sellling, presumably from his grave. Needless to say he's not one of my favourite sellers. Still, not likely I'll ever do any business with Bagwell Farm, as there is a time to know when to, graciously, give the customer the benefit of the doubt - especially when it doesn't actually cost the business anything significant and might even promote more business.[/p][/quote]I agree JackJohnson people do make up terrible stories and that is the sad world we live in but in the total disbelief of the conversation I was having with the campsite I offered them a copy of the my fathers death certificate to prove the truth but was still faced with the disrespectful and disgusting comment. dwell05
  • Score: 11

1:36pm Thu 22 May 14

JackJohnson says...

satisfecho wrote:
Easy to find the T&C's

Just Google 'bagwell farm terms and conditions'

Personally I think what they have done is wrong. There is a time and a place withhold deposits and a death is not one of them.

I very much doubt though this will affect their business as the high majority that will use their camping facilities will not be readers of the local press.
Terms & Conditions should be directly accessible from the web site. Perhaps they are, but difficult to find, Having to use Google to find them is not sufficient.

The T&Cs found via Google appear to be for long term/seasonal lettings, not short term. Perhaps they use the same T&Cs but that's not how I read them.

The T&Cs found via Google have no information about refundable/nonrefund
able payments (other than "Refunds of fees will only be made in accordance with the
conditions in the payment schedule", whatever that means). I do not believe that they would not be sufficient in law if someone made a small claim against them for return of a payment unless they could prove that the T&Cs and 'Schedule' was easily available to the customer before that payment was made. (Note - IANAL). I certainly wouldn't consider having to do a search from an external web site as 'easily available'.
[quote][p][bold]satisfecho[/bold] wrote: Easy to find the T&C's Just Google 'bagwell farm terms and conditions' Personally I think what they have done is wrong. There is a time and a place withhold deposits and a death is not one of them. I very much doubt though this will affect their business as the high majority that will use their camping facilities will not be readers of the local press.[/p][/quote]Terms & Conditions should be directly accessible from the web site. Perhaps they are, but difficult to find, Having to use Google to find them is not sufficient. The T&Cs found via Google appear to be for long term/seasonal lettings, not short term. Perhaps they use the same T&Cs but that's not how I read them. The T&Cs found via Google have no information about refundable/nonrefund able payments (other than "Refunds of fees will only be made in accordance with the conditions in the payment schedule", whatever that means). I do not believe that they would not be sufficient in law if someone made a small claim against them for return of a payment unless they could prove that the T&Cs and 'Schedule' was easily available to the customer before that payment was made. (Note - IANAL). I certainly wouldn't consider having to do a search from an external web site as 'easily available'. JackJohnson
  • Score: 7

1:46pm Thu 22 May 14

JackJohnson says...

dwell05 wrote:
JackJohnson wrote:
I'm not at all surprised by Bagwell Farm's stance. Although the story may well be true in this case, some people do make some extreme excuses for cancelling a transaction.

A couple of years ago I paid about £60, via PayPal, for an item on eBay. When the seller failed to deliver I went through the item not received process. I got my money back, plus a message from the seller's 'next-of-kin' telling me that the seller had died. He's still sellling, presumably from his grave. Needless to say he's not one of my favourite sellers.

Still, not likely I'll ever do any business with Bagwell Farm, as there is a time to know when to, graciously, give the customer the benefit of the doubt - especially when it doesn't actually cost the business anything significant and might even promote more business.
I agree JackJohnson people do make up terrible stories and that is the sad world we live in but in the total disbelief of the conversation I was having with the campsite I offered them a copy of the my fathers death certificate to prove the truth but was still faced with the disrespectful and disgusting comment.
Under the circumstances they've certainly given you very poor customer service and done their business no good by badly mishandling this situation. If I'd been handling this I'd have given you a full refund and given you use of the site for a week or two for you to have a break when you feel ready to start moving on.

That's not the way some people think though. These are the people who should take a good hard look at what they're doing and decided whether they're cut out for customer service work. If they don't do it their employers will - eventually.
[quote][p][bold]dwell05[/bold] wrote: [quote][p][bold]JackJohnson[/bold] wrote: I'm not at all surprised by Bagwell Farm's stance. Although the story may well be true in this case, some people do make some extreme excuses for cancelling a transaction. A couple of years ago I paid about £60, via PayPal, for an item on eBay. When the seller failed to deliver I went through the item not received process. I got my money back, plus a message from the seller's 'next-of-kin' telling me that the seller had died. He's still sellling, presumably from his grave. Needless to say he's not one of my favourite sellers. Still, not likely I'll ever do any business with Bagwell Farm, as there is a time to know when to, graciously, give the customer the benefit of the doubt - especially when it doesn't actually cost the business anything significant and might even promote more business.[/p][/quote]I agree JackJohnson people do make up terrible stories and that is the sad world we live in but in the total disbelief of the conversation I was having with the campsite I offered them a copy of the my fathers death certificate to prove the truth but was still faced with the disrespectful and disgusting comment.[/p][/quote]Under the circumstances they've certainly given you very poor customer service and done their business no good by badly mishandling this situation. If I'd been handling this I'd have given you a full refund and given you use of the site for a week or two for you to have a break when you feel ready to start moving on. That's not the way some people think though. These are the people who should take a good hard look at what they're doing and decided whether they're cut out for customer service work. If they don't do it their employers will - eventually. JackJohnson
  • Score: 15

2:06pm Thu 22 May 14

babasnana says...

As a Caravanner , I will certainly not be going there ,what a nasty bit of work they sound. . They still didnt offer the money to the family, sounds like they didnt trust them to pass it on. Will be telling our caravanning friends to avoid the place..as well. Hope they lose lots of business too !!
As a Caravanner , I will certainly not be going there ,what a nasty bit of work they sound. . They still didnt offer the money to the family, sounds like they didnt trust them to pass it on. Will be telling our caravanning friends to avoid the place..as well. Hope they lose lots of business too !! babasnana
  • Score: 18

2:53pm Thu 22 May 14

voiceof says...

Ok it's all very sad and all that, No-one wants to lose a relative, but it's hardly a King's ransom is it. I lost many thousands of pounds when a holiday had to be severely curtailed when a relative passed away, travel insurance wouldn't pay out as it was a "pre-existing condition" let's keep a sense of proportion, not a big story.
Ok it's all very sad and all that, No-one wants to lose a relative, but it's hardly a King's ransom is it. I lost many thousands of pounds when a holiday had to be severely curtailed when a relative passed away, travel insurance wouldn't pay out as it was a "pre-existing condition" let's keep a sense of proportion, not a big story. voiceof
  • Score: -12

3:26pm Thu 22 May 14

toyota777 says...

I am a caravan owner and I actually try to avoid sites that take deposits up front as there is many things that can go wrong but hopefully most things crop up in time to give plenty of notice to the site. My concern is that many sites obtain deposits yet allow themselves to become overbooked and in the case of CLs where there is supposed to be a maximum of five on-site at any one time this is sometimes abused quite openly ,I have often seen 8 or more staying on sites contrary to rules. I think this site has reacted very unsympathetically in this instance and not one I would care to stay on. I feel the owners need to make amends by gifting a substantial amount to the charity in question and finding a more humane ans reasonable manager before they lose all their bookings.
I am a caravan owner and I actually try to avoid sites that take deposits up front as there is many things that can go wrong but hopefully most things crop up in time to give plenty of notice to the site. My concern is that many sites obtain deposits yet allow themselves to become overbooked and in the case of CLs where there is supposed to be a maximum of five on-site at any one time this is sometimes abused quite openly ,I have often seen 8 or more staying on sites contrary to rules. I think this site has reacted very unsympathetically in this instance and not one I would care to stay on. I feel the owners need to make amends by gifting a substantial amount to the charity in question and finding a more humane ans reasonable manager before they lose all their bookings. toyota777
  • Score: 21

4:46pm Thu 22 May 14

elloello1980 says...

voiceof wrote:
Ok it's all very sad and all that, No-one wants to lose a relative, but it's hardly a King's ransom is it. I lost many thousands of pounds when a holiday had to be severely curtailed when a relative passed away, travel insurance wouldn't pay out as it was a "pre-existing condition" let's keep a sense of proportion, not a big story.
The story is less of the sum in question, but the customer service that has followed. Therefore your point is pointless, so let's not turn it around to be about yourself
[quote][p][bold]voiceof[/bold] wrote: Ok it's all very sad and all that, No-one wants to lose a relative, but it's hardly a King's ransom is it. I lost many thousands of pounds when a holiday had to be severely curtailed when a relative passed away, travel insurance wouldn't pay out as it was a "pre-existing condition" let's keep a sense of proportion, not a big story.[/p][/quote]The story is less of the sum in question, but the customer service that has followed. Therefore your point is pointless, so let's not turn it around to be about yourself elloello1980
  • Score: 22

8:22pm Thu 22 May 14

satisfecho says...

common cence wrote:
As many people as possible need to put this on tripadviser I WILL
Be careful what your right on

www.dailymail.co.uk/
news/article-2636440
/TripAdvisor-user-su
ed-posting-scathing-
review-accusing-Oreg
on-hotel-rooms-nasty
-staff-high-drunk.ht
ml
[quote][p][bold]common cence[/bold] wrote: As many people as possible need to put this on tripadviser I WILL[/p][/quote]Be careful what your right on www.dailymail.co.uk/ news/article-2636440 /TripAdvisor-user-su ed-posting-scathing- review-accusing-Oreg on-hotel-rooms-nasty -staff-high-drunk.ht ml satisfecho
  • Score: -5

9:41pm Thu 22 May 14

Shortbird says...

I was shocked to hear about this. I work in customer services and this really one of the worst cases of customer service out there. Especially in light of the circumstances and the inappropriate comments that were made at the time.

Some empathy with the situation would not have gone a miss and shows them to be running a totally unprofessional business.

Not somewhere I would want to go in a hurry!
I was shocked to hear about this. I work in customer services and this really one of the worst cases of customer service out there. Especially in light of the circumstances and the inappropriate comments that were made at the time. Some empathy with the situation would not have gone a miss and shows them to be running a totally unprofessional business. Not somewhere I would want to go in a hurry! Shortbird
  • Score: 9

11:02pm Thu 22 May 14

popsiebabes says...

Anyone who knows the history of the owners will not be at all surprised by all of this. They are totally clueless in how to run a business , always putting the customer last and only thinking of their pockets. Karma will take revenge....just give it time.
Anyone who knows the history of the owners will not be at all surprised by all of this. They are totally clueless in how to run a business , always putting the customer last and only thinking of their pockets. Karma will take revenge....just give it time. popsiebabes
  • Score: 10

11:38pm Thu 22 May 14

Laadeeda says...

Copied the link to this to a few Service and ex service groups.

Spread the word!!!
Copied the link to this to a few Service and ex service groups. Spread the word!!! Laadeeda
  • Score: 9

6:31am Fri 23 May 14

wykes Henry VIII says...

What was this family thinking of in the first place sending a frail 90 year old to a camp site. Maybe if they cared so much they could of got a reasonable room (according to Lenney Henry) at the Premier Inn.
What was this family thinking of in the first place sending a frail 90 year old to a camp site. Maybe if they cared so much they could of got a reasonable room (according to Lenney Henry) at the Premier Inn. wykes Henry VIII
  • Score: -12

6:55am Fri 23 May 14

dwell05 says...

wykes Henry VIII wrote:
What was this family thinking of in the first place sending a frail 90 year old to a camp site. Maybe if they cared so much they could of got a reasonable room (according to Lenney Henry) at the Premier Inn.
Well first of all he was not 90 years of age, secondly he was not frail and thirdly he booked the trip all by himself to stay in his lovely camper van that is better than some hotels you are referring to . So maybe if you read the report correctly and referred to the comment feed you would not have made such an incorrect, insensitive comment
[quote][p][bold]wykes Henry VIII[/bold] wrote: What was this family thinking of in the first place sending a frail 90 year old to a camp site. Maybe if they cared so much they could of got a reasonable room (according to Lenney Henry) at the Premier Inn.[/p][/quote]Well first of all he was not 90 years of age, secondly he was not frail and thirdly he booked the trip all by himself to stay in his lovely camper van that is better than some hotels you are referring to . So maybe if you read the report correctly and referred to the comment feed you would not have made such an incorrect, insensitive comment dwell05
  • Score: 15

10:03am Fri 23 May 14

PhaedrusTWonder says...

Non-refundable deposit??? As in NON REFUNDABLE UNDER ANY CIRCUMSTANCE. Jesus, so what someone dies every day. Why slander the name of another business. There won't be anything left yet. What about when ASDA didn't refund that old bloke all his shopping because he died after buying it?
Non-refundable deposit??? As in NON REFUNDABLE UNDER ANY CIRCUMSTANCE. Jesus, so what someone dies every day. Why slander the name of another business. There won't be anything left yet. What about when ASDA didn't refund that old bloke all his shopping because he died after buying it? PhaedrusTWonder
  • Score: 5

12:25pm Fri 23 May 14

JamesYoung says...

Laadeeda wrote:
Copied the link to this to a few Service and ex service groups.

Spread the word!!!
I think this is getting out of hand now.
Firstly, the fact that the gentleman concerned was a service man is a complete irrelevance to the story (before i'm accused of heresy, my great grandfather was killed on the Somme, my grandfather wounded in Normandy, and my father served in Korea, Egypt, Palestine). The campsite sound like they would have treated this man the same as they would any other.
Secondly, they are right. Travel insurance is meant to cover these tragic situations. If the family had travelled abroad, they would presumably have had travel insurance.
Let's assume that all of this bad mouthing of this camp site has the effect that people seem to want. How many local people do business with, or work for, this site? How many people should lose their jobs because the family didn't have travel insurance? 1? 10? 20?
As i said earlier, had it been me, i would have offered a refund but i would not have been OBLIGED to.
[quote][p][bold]Laadeeda[/bold] wrote: Copied the link to this to a few Service and ex service groups. Spread the word!!![/p][/quote]I think this is getting out of hand now. Firstly, the fact that the gentleman concerned was a service man is a complete irrelevance to the story (before i'm accused of heresy, my great grandfather was killed on the Somme, my grandfather wounded in Normandy, and my father served in Korea, Egypt, Palestine). The campsite sound like they would have treated this man the same as they would any other. Secondly, they are right. Travel insurance is meant to cover these tragic situations. If the family had travelled abroad, they would presumably have had travel insurance. Let's assume that all of this bad mouthing of this camp site has the effect that people seem to want. How many local people do business with, or work for, this site? How many people should lose their jobs because the family didn't have travel insurance? 1? 10? 20? As i said earlier, had it been me, i would have offered a refund but i would not have been OBLIGED to. JamesYoung
  • Score: 7

2:22pm Fri 23 May 14

ksmain says...

While the site are clearly not obliged to give the money back and 'rules are rules' IMO a little common sense should have been employed here. I certainly in this case would have given the refund given the unfortunate circumstances as a one-off gesture.

As far as posting stuff on TRIP ADVISOR - remember that this site's aim is to offer impartial views on the service offered to people when they are staying at places. I don't think it should be use to bad-mouth an incident that hasn't affected your own stay or service just because you don't agree with it. There is enough idiotic, incorrect and inaccurate rubbish posted on that site as it is.
While the site are clearly not obliged to give the money back and 'rules are rules' IMO a little common sense should have been employed here. I certainly in this case would have given the refund given the unfortunate circumstances as a one-off gesture. As far as posting stuff on TRIP ADVISOR - remember that this site's aim is to offer impartial views on the service offered to people when they are staying at places. I don't think it should be use to bad-mouth an incident that hasn't affected your own stay or service just because you don't agree with it. There is enough idiotic, incorrect and inaccurate rubbish posted on that site as it is. ksmain
  • Score: 4

5:46pm Fri 23 May 14

siriem says...

I'm not defending the actions of the campsite, although I suspect I'll be subject to the same vitriol. As anyone who owns or runs any accommodation business will tell you - the number of excuses used to cancel a booking are vast. This will not be the first time they've heard the "someone's died" line. While they obviously could not have could not have demanded a death certificate they equally can not be expected to accept on trust every time someone "dies" "is rushed into hospital" "has son/daughter/dog who has broken a limb".
Many places - not just camp sites but also hotels, airport parking etc - also offer substantial discounts for non-refundable payments up front. They charge more for a cancellable booking. Was this the case does anyone know?
As sad as the circumstances are - the key words here are "non- refundable".
Incidentally the booking Ts &Cs are clearly displayed on the web page under the "prices" tab.
I'm not defending the actions of the campsite, although I suspect I'll be subject to the same vitriol. As anyone who owns or runs any accommodation business will tell you - the number of excuses used to cancel a booking are vast. This will not be the first time they've heard the "someone's died" line. While they obviously could not have could not have demanded a death certificate they equally can not be expected to accept on trust every time someone "dies" "is rushed into hospital" "has son/daughter/dog who has broken a limb". Many places - not just camp sites but also hotels, airport parking etc - also offer substantial discounts for non-refundable payments up front. They charge more for a cancellable booking. Was this the case does anyone know? As sad as the circumstances are - the key words here are "non- refundable". Incidentally the booking Ts &Cs are clearly displayed on the web page under the "prices" tab. siriem
  • Score: 3

9:56pm Fri 23 May 14

MTH13 says...

short memories some people!
http://www.dorsetech
o.co.uk/news/1030756
9.Faith_in_humanity_
restored_for_shop_ow
ner_who_had_charity_
box_stolen/

"SO KIND: Karen Kennedy from Bagwell Farm presents £100 to Satpal Panesar and Izaac Moggeridge of SK Stores.
A SHOP owner has had her faith in humanity restored after Weymouth residents rallied around following a shocking theft."

no further comment!
short memories some people! http://www.dorsetech o.co.uk/news/1030756 9.Faith_in_humanity_ restored_for_shop_ow ner_who_had_charity_ box_stolen/ "SO KIND: Karen Kennedy from Bagwell Farm presents £100 to Satpal Panesar and Izaac Moggeridge of SK Stores. A SHOP owner has had her faith in humanity restored after Weymouth residents rallied around following a shocking theft." no further comment! MTH13
  • Score: 7

1:17am Sat 24 May 14

EtaoinShrdlu says...

Just a thought about refunds: did Malaysian Airlines refund the fares of those people who never reached their destination? I bet they didn't.
Just a thought about refunds: did Malaysian Airlines refund the fares of those people who never reached their destination? I bet they didn't. EtaoinShrdlu
  • Score: -8

9:54am Sat 24 May 14

JackJohnson says...

EtaoinShrdlu wrote:
Just a thought about refunds: did Malaysian Airlines refund the fares of those people who never reached their destination? I bet they didn't.
I doubt that any of them will be complaining to the Echo.
[quote][p][bold]EtaoinShrdlu[/bold] wrote: Just a thought about refunds: did Malaysian Airlines refund the fares of those people who never reached their destination? I bet they didn't.[/p][/quote]I doubt that any of them will be complaining to the Echo. JackJohnson
  • Score: -2

10:14am Sat 24 May 14

JackJohnson says...

siriem wrote:
I'm not defending the actions of the campsite, although I suspect I'll be subject to the same vitriol. As anyone who owns or runs any accommodation business will tell you - the number of excuses used to cancel a booking are vast. This will not be the first time they've heard the "someone's died" line. While they obviously could not have could not have demanded a death certificate they equally can not be expected to accept on trust every time someone "dies" "is rushed into hospital" "has son/daughter/dog who has broken a limb".
Many places - not just camp sites but also hotels, airport parking etc - also offer substantial discounts for non-refundable payments up front. They charge more for a cancellable booking. Was this the case does anyone know?
As sad as the circumstances are - the key words here are "non- refundable".
Incidentally the booking Ts &Cs are clearly displayed on the web page under the "prices" tab.
It does, indeed, say 'Non-refundable' in the Payments section on the Prices page. Nothing on the Booking page, though. Don't know how I missed that. My bad.

The booking form does not actually take any payment. There is an 'Are you booking or looking?" question which prompts a call-back from Bagwell Farm to take the deposit/payment. As long as the clerk is making it clear, during the call that the deposit is non-refundable there's no problem.

Checking on web.archive.org tells me that this has been the case since at least 2013, so it's clear that the OP's father probably did know that his payment was non-refundable.

Still, very upsetting customer service even if they were within their rights. Shoddy. Shows them up as a company which displays no common decency towards it's customers.
[quote][p][bold]siriem[/bold] wrote: I'm not defending the actions of the campsite, although I suspect I'll be subject to the same vitriol. As anyone who owns or runs any accommodation business will tell you - the number of excuses used to cancel a booking are vast. This will not be the first time they've heard the "someone's died" line. While they obviously could not have could not have demanded a death certificate they equally can not be expected to accept on trust every time someone "dies" "is rushed into hospital" "has son/daughter/dog who has broken a limb". Many places - not just camp sites but also hotels, airport parking etc - also offer substantial discounts for non-refundable payments up front. They charge more for a cancellable booking. Was this the case does anyone know? As sad as the circumstances are - the key words here are "non- refundable". Incidentally the booking Ts &Cs are clearly displayed on the web page under the "prices" tab.[/p][/quote]It does, indeed, say 'Non-refundable' in the Payments section on the Prices page. Nothing on the Booking page, though. Don't know how I missed that. My bad. The booking form does not actually take any payment. There is an 'Are you booking or looking?" question which prompts a call-back from Bagwell Farm to take the deposit/payment. As long as the clerk is making it clear, during the call that the deposit is non-refundable there's no problem. Checking on web.archive.org tells me that this has been the case since at least 2013, so it's clear that the OP's father probably did know that his payment was non-refundable. Still, very upsetting customer service even if they were within their rights. Shoddy. Shows them up as a company which displays no common decency towards it's customers. JackJohnson
  • Score: 2

9:51am Mon 26 May 14

3rdAccount says...

Karen Kennedy must be really thick, a refund of this size is peanuts and would have brought more than £40 worth of good will and good words from the family and friends - oh dear, back to business School to learn some basics Karen!
Karen Kennedy must be really thick, a refund of this size is peanuts and would have brought more than £40 worth of good will and good words from the family and friends - oh dear, back to business School to learn some basics Karen! 3rdAccount
  • Score: 6

4:37pm Mon 26 May 14

Crimbo says...

The headline of this story is "Grieving family refused refund from Bagwell Farm Touring Park". First impressions from the headline do suggest that the 'grieving' family are more concerned with money than they should be, and that the 'giving to charity' story is a little contrived...
I doubt that we'll ever hear the true story from either party, but I think one thing is certain - it's a story which should never have been given to the newspaper. Obviously dignity and grief is worth less than £54 to some people!
The headline of this story is "Grieving family refused refund from Bagwell Farm Touring Park". First impressions from the headline do suggest that the 'grieving' family are more concerned with money than they should be, and that the 'giving to charity' story is a little contrived... I doubt that we'll ever hear the true story from either party, but I think one thing is certain - it's a story which should never have been given to the newspaper. Obviously dignity and grief is worth less than £54 to some people! Crimbo
  • Score: 6

10:21pm Tue 27 May 14

Cat Knife says...

portland rebel wrote:
wont be going there or recommend the place, in fact hope they go bust.
So you are are hoping that a family business goes bust, people lose their jobs and peoples holidays are ruined over this??? SERIOUSLY??
[quote][p][bold]portland rebel[/bold] wrote: wont be going there or recommend the place, in fact hope they go bust.[/p][/quote]So you are are hoping that a family business goes bust, people lose their jobs and peoples holidays are ruined over this??? SERIOUSLY?? Cat Knife
  • Score: 1

10:42pm Tue 27 May 14

Cat Knife says...

common cence wrote:
As many people as possible need to put this on tripadviser I WILL
As an admin on Trip Advisor I will now be looking out for false reviews and deleting accounts where necessary.
[quote][p][bold]common cence[/bold] wrote: As many people as possible need to put this on tripadviser I WILL[/p][/quote]As an admin on Trip Advisor I will now be looking out for false reviews and deleting accounts where necessary. Cat Knife
  • Score: 3

10:09pm Wed 28 May 14

blobby96 says...

sjc100 wrote:
how sad that the family are not mourning the loss of her father, far more important than money.
did they really need to go to the ECHO
have to admit people are far to quick to protest rather than getting on with there lives!! sad that they seem more intrested in money.
[quote][p][bold]sjc100[/bold] wrote: how sad that the family are not mourning the loss of her father, far more important than money. did they really need to go to the ECHO[/p][/quote]have to admit people are far to quick to protest rather than getting on with there lives!! sad that they seem more intrested in money. blobby96
  • Score: 0

10:11pm Wed 28 May 14

blobby96 says...

sjc100 wrote:
nickiwalker2167 wrote:
This is dreadful. Such a difficult and sad time for the family and not impressed that someone working for the campsight (female) had the audacity to make such a nasty comment. Am also very unimpressed with sjc100's comment - of course she is mourning the loss of her father, she wanted the refund to go to charity you heartless person...
i am certainly not heartless , all i was saying that people are far more important than money
sjc100 seems like a very sensible chap. perhaps he could be the next mayor of weymouth ??
[quote][p][bold]sjc100[/bold] wrote: [quote][p][bold]nickiwalker2167[/bold] wrote: This is dreadful. Such a difficult and sad time for the family and not impressed that someone working for the campsight (female) had the audacity to make such a nasty comment. Am also very unimpressed with sjc100's comment - of course she is mourning the loss of her father, she wanted the refund to go to charity you heartless person...[/p][/quote]i am certainly not heartless , all i was saying that people are far more important than money[/p][/quote]sjc100 seems like a very sensible chap. perhaps he could be the next mayor of weymouth ?? blobby96
  • Score: 0

10:12pm Wed 28 May 14

blobby96 says...

nickiwalker2167 wrote:
sjc100 wrote:
nickiwalker2167 wrote:
This is dreadful. Such a difficult and sad time for the family and not impressed that someone working for the campsight (female) had the audacity to make such a nasty comment. Am also very unimpressed with sjc100's comment - of course she is mourning the loss of her father, she wanted the refund to go to charity you heartless person...
i am certainly not heartless , all i was saying that people are far more important than money
Your post did not come across like that at all - the camp were completely disrespectful in their comment and your post should have been aimed at the camp that people are far more important than money - we know that but clearly they don't!
how sad you are!
[quote][p][bold]nickiwalker2167[/bold] wrote: [quote][p][bold]sjc100[/bold] wrote: [quote][p][bold]nickiwalker2167[/bold] wrote: This is dreadful. Such a difficult and sad time for the family and not impressed that someone working for the campsight (female) had the audacity to make such a nasty comment. Am also very unimpressed with sjc100's comment - of course she is mourning the loss of her father, she wanted the refund to go to charity you heartless person...[/p][/quote]i am certainly not heartless , all i was saying that people are far more important than money[/p][/quote]Your post did not come across like that at all - the camp were completely disrespectful in their comment and your post should have been aimed at the camp that people are far more important than money - we know that but clearly they don't![/p][/quote]how sad you are! blobby96
  • Score: 1

10:16pm Wed 28 May 14

blobby96 says...

toyota777 wrote:
I am a caravan owner and I actually try to avoid sites that take deposits up front as there is many things that can go wrong but hopefully most things crop up in time to give plenty of notice to the site. My concern is that many sites obtain deposits yet allow themselves to become overbooked and in the case of CLs where there is supposed to be a maximum of five on-site at any one time this is sometimes abused quite openly ,I have often seen 8 or more staying on sites contrary to rules. I think this site has reacted very unsympathetically in this instance and not one I would care to stay on. I feel the owners need to make amends by gifting a substantial amount to the charity in question and finding a more humane ans reasonable manager before they lose all their bookings.
please give time for the story to develope and you might be amazed. yet
[quote][p][bold]toyota777[/bold] wrote: I am a caravan owner and I actually try to avoid sites that take deposits up front as there is many things that can go wrong but hopefully most things crop up in time to give plenty of notice to the site. My concern is that many sites obtain deposits yet allow themselves to become overbooked and in the case of CLs where there is supposed to be a maximum of five on-site at any one time this is sometimes abused quite openly ,I have often seen 8 or more staying on sites contrary to rules. I think this site has reacted very unsympathetically in this instance and not one I would care to stay on. I feel the owners need to make amends by gifting a substantial amount to the charity in question and finding a more humane ans reasonable manager before they lose all their bookings.[/p][/quote]please give time for the story to develope and you might be amazed. yet blobby96
  • Score: 0

10:17pm Wed 28 May 14

blobby96 says...

Laadeeda wrote:
Copied the link to this to a few Service and ex service groups.

Spread the word!!!
sad git
[quote][p][bold]Laadeeda[/bold] wrote: Copied the link to this to a few Service and ex service groups. Spread the word!!![/p][/quote]sad git blobby96
  • Score: 2

10:19pm Wed 28 May 14

blobby96 says...

Cat Knife wrote:
common cence wrote:
As many people as possible need to put this on tripadviser I WILL
As an admin on Trip Advisor I will now be looking out for false reviews and deleting accounts where necessary.
there are 2 sides to every story make sure you know what your writing is true.
[quote][p][bold]Cat Knife[/bold] wrote: [quote][p][bold]common cence[/bold] wrote: As many people as possible need to put this on tripadviser I WILL[/p][/quote]As an admin on Trip Advisor I will now be looking out for false reviews and deleting accounts where necessary.[/p][/quote]there are 2 sides to every story make sure you know what your writing is true. blobby96
  • Score: 0

10:16pm Mon 2 Jun 14

wykes Henry VIII says...

I think Bagwell Farm Campsite is one of the best, regular car boot sales great community spirit. Hold your head up high Bagwell Farm
I think Bagwell Farm Campsite is one of the best, regular car boot sales great community spirit. Hold your head up high Bagwell Farm wykes Henry VIII
  • Score: -1

9:53pm Fri 6 Jun 14

osmington4 says...

To be fair to Karen Kennedy (Bagwell farm manager), she was probably acting on orders from the owners........I rest my case, they know who they are.
To be fair to Karen Kennedy (Bagwell farm manager), she was probably acting on orders from the owners........I rest my case, they know who they are. osmington4
  • Score: 1

9:58pm Fri 6 Jun 14

osmington4 says...

MTH13 wrote:
short memories some people!
http://www.dorsetech

o.co.uk/news/1030756

9.Faith_in_humanity_

restored_for_shop_ow

ner_who_had_charity_

box_stolen/

"SO KIND: Karen Kennedy from Bagwell Farm presents £100 to Satpal Panesar and Izaac Moggeridge of SK Stores.
A SHOP owner has had her faith in humanity restored after Weymouth residents rallied around following a shocking theft."

no further comment!
How is this relative to this story? Karen Kennedy didn`t dig into her own pockets, the people of Weymouth did. All Karen did was present the cheque. Hardly rocket science.
[quote][p][bold]MTH13[/bold] wrote: short memories some people! http://www.dorsetech o.co.uk/news/1030756 9.Faith_in_humanity_ restored_for_shop_ow ner_who_had_charity_ box_stolen/ "SO KIND: Karen Kennedy from Bagwell Farm presents £100 to Satpal Panesar and Izaac Moggeridge of SK Stores. A SHOP owner has had her faith in humanity restored after Weymouth residents rallied around following a shocking theft." no further comment![/p][/quote]How is this relative to this story? Karen Kennedy didn`t dig into her own pockets, the people of Weymouth did. All Karen did was present the cheque. Hardly rocket science. osmington4
  • Score: 1

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