South West Train bosses will work harder to satisfy customers (From Dorset Echo)
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South West Train bosses will work harder to satisfy customers
3:30pm Wednesday 18th July 2012 in Local News
SOUTH West Train bosses have promised to further improve customer journeys after the latest national survey revealed overall satisfaction on the network stands at 83 per cent.
However, five per cent of passengers surveyed by Passenger Focus said they were dissatisfied with South West Trains’ service.
SWT Customer service director Jake Kelly said: “Feedback from our passengers shows that the majority of our customers are satisfied with our overall service and we are above the average for our sector. But we know we have to work harder in a number of areas.”
Comments(2)
CharlieBarley
says...
7:11am Thu 19 Jul 12
MattWey77 wrote:So much for the desire to be greenest Olympics ever. Perhaps if the second track had been reinstated between Wool and Dorchester the railway could have coped with much more capacity for the Olympics and taken many more of the visitors to Weymouth.
Not to worry though, as not many people are travelling to Weymouth for the Olympic sailing by training.... http://www.bbc.co.uk /news/uk-england-dor set-18874000
MattWey77 says...
10:43pm Wed 18 Jul 12
http://www.bbc.co.uk
/news/uk-england-dor
set-18874000