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South West Train bosses will work harder to satisfy customers
3:30pm Wednesday 18th July 2012 in Local News
SOUTH West Train bosses have promised to further improve customer journeys after the latest national survey revealed overall satisfaction on the network stands at 83 per cent.
However, five per cent of passengers surveyed by Passenger Focus said they were dissatisfied with South West Trains’ service.
SWT Customer service director Jake Kelly said: “Feedback from our passengers shows that the majority of our customers are satisfied with our overall service and we are above the average for our sector. But we know we have to work harder in a number of areas.”