A “BUBBLY and energetic” guard has been celebrated for making a difference to train passengers’ lives.
Fiona Adams, from Weymouth, won the I Make the Difference customer service award at the annual South West Trains awards.
Fiona and 18 of her colleagues were honoured for their outstanding contributions to customer service at the awards ceremony.
Fiona began her career with South West Trains in 2015 and is known for her “energetic and bubbly nature.” Colleagues said she “always chats to passengers on board” and even runs quizzes to entertain travellers on long journeys.
During National Customer Service Week, Fiona got stuck in and leant an extra pair of hands to help out beyond her Weymouth base at the Waterloo and Portsmouth stations.
The train company said that her “can-do attitude” was recognised by passengers with letters of praise over the last year and positive tweets on social media as well.
Staff said that Fiona is also a renowned baker and often shares her sweet treats with colleagues at Weymouth, as well as helping to organise coffee mornings for charitable causes.
Awarding the prizes, Adam Piddington, Director for Customer Service at South West Trains, said: “I am very proud of all of our winners. They have all demonstrated the meaning of making the difference by providing first class customer service which, in a business like ours, is vital.
“Although we can only recognise a small number of our employees at these awards, we know we have teams across the South West Trains network providing fantastic customer care for our passengers.”
Fiona said she was delighted to win the accolade. She added: “I’m so happy to be recognised in this way. Here’s to another happy couple of years with South West trains and our lovely passengers.”
Colleague Dan Boyd, who works on the Woking part of the Weymouth to Waterloo line, also received the customers service award. He said: “It’s a genuine honour to be given this award in recognition for customer service in front of my peers. I really enjoy my job and communicating with passengers so I feel fortunate to be in this position.
“I will continue to try and help as many passengers and welcome new members of staff into the South West Trains family as possible.”
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