People claiming Universal Credit are worse off than before, it has been said.

The controversial overhaul to the benefit system was introduced in west Dorset last month, replacing six other benefits with a single monthly payment for those who are out of work or on a low income.

The new system means those who wish to make a claim can only do so online before facing a six week wait for their first payment.

An update was given at a meeting of Bridport Town Council’s environment and social wellbeing committee on how the changes are impacting those in the area.

Cllr Kelvin Clayton, who is involved with Bridport Job Club, said the new system is confusing.

“I tried to help someone at job club. We had to put a phone number in and weren’t allowed to skip it. Not everyone has a phone number. It’s very, very confusing.”

Cllr Barbara Vousden said: “People forget that not everyone has use of a computer but also not everyone knows how to use them.”

Cllr Ros Kayes raised concerns about the rental market, claiming that private landlords appeared to have less understanding about the new system than housing associations - under the new system housing costs are paid directly to claimants as part of the monthly Universal Credit payment, whereas a separate housing benefit was previously issued.

Cllr Kayes also said that sole traders and small businesses that earn a low income, or are perhaps seasonal, are struggling as they do not qualify for payments, whereas they did previously, and there are fears they could look for other employment.

“These people are contributing to the character of Bridport,” she said. “I wonder what impact this could have on the local economy?”

Cllr David Rickard agreed. “What if you are an artist on commission?” he said. “It’s ridiculous.”

A spokesman for Bridport and District Citizens Advice agreed that people appear to be worse off. "It's a big change for a lot of people," he said. "There are people who are really struggling. We are doing our best to assist and help."