ALL kinds of companies and organisations seem to take ages to answer the phone these days and, while one is listening to Elgar or whatever, a computerised voice keeps interrupting to suggest you will find all you want to know on their website.

I often reluctantly go to the suggested website but can never find the answers to my questions.

These bodies may well be cutting costs by not employing enough humans to answer customers’ phone calls but they must be losing lots of business from dissatisfied callers like myself.

Ron Kirby Dorchester