A retirement development in Poundbury has scored a 100 per cent satisfaction score among home owners, helping developer McCarthy & Stone to a five-star rating for a record 14th consecutive year.

Bowes Lyon Court was named after the late Queen Mother and officially opened in 2016 by her grandson, Prince Charles.

Along with Horizons, near Poole Park, it was among the developments which achieved a perfect satisfaction score in an annual, independent survey by the Home Builders Federation (HBF).

It helped Dorset-based McCarthy and Stone to a combined customer satisfaction score of 92.5 per cent, making it the only builder to earn a five-star rating every year since the survey began.

Nicki Beswarick, marketing manager for McCarthy and Stone Southern, said: “Five-star service is an integral part of our culture and we are continually striving to improve, with an absolute commitment to delivering the very best products and services for our customers. We are therefore delighted to receive this five star award from the HBF for an unprecedented 14th year in a row.

“Our long-term vision is to continue developing retirement communities that enrich the quality of life of our customers and their families, while also creating even deeper and longer relationships with all those who choose to downsize to a McCarthy and Stone development.

“The introduction of a new tiered service, the expansion of our care offering, the opening up developments for wider community use and integrating technology are just some of the ways we are improving our homes. This will be further strengthened as we continue to introduce multi-tenure options, including shared ownership and rental at selected developments across the UK, alongside outright ownership.”

McCarthy and Stone announced a ‘business transformation’ strategy last year, focusing on two core products – Retirement Living and Retirement Living Plus – and promising increased affordability, flexibility and choice.

In April, the Bournemouth-headquartered company revealed a 66 per cent year-on-year fall in profits in the six months to February 28, although revenue rose 17 per cent to £280.5m. It blamed restructuring and redundancy costs, “realignment” of its land bank and consultancy fees for the profit fall.