Given all the banks and building societies deciding that a number of branches will close, have they considered that in some areas – like here in Dorset – those with learning disabilities are unable to use online facilities.

My mother has severe dyslexia; she cannot read, nor write and I am currently managing her finances but what happens if I am unable to do so (through death or serious injury)?

I would hope that in the more rural areas where one branch is normally only one of about two or three for the whole county, the banks will consider their older customers with a view to enabling some to attend a branch in the main town.