Poundbury residents' anger over new refuse collection system in Dorchester

OUTRAGE: Amy Nash, with the uncollected bins

OUTRAGE: Amy Nash, with the uncollected bins

First published in News Dorset Echo: Photograph of the Author by , Dorchester reporter

POUNDBURY residents are kicking up a stink after experiencing problems with a new refuse collection system in Dorchester.

Residents at Hessary Place say they have experienced repeated difficulties since the Recycle for Dorset collection service was introduced earlier this month.

Initially they did not receive their new bins and when they were eventually provided around two weeks into March they missed several collections.

Resident Amy Nash said as a result rubbish has been building up, causing a ‘health hazard’ in an area where many families with young children live.

She said the latest missed collection was the third time their bins had not been collected.

Amy said: “This is the third week in a row and it’s all over the place now.

“Apparently somebody came up and took one look at it and walked away.”

Town councillor David Taylor, who was contacted by Amy about the ongoing issues, said: “I’m dismayed at the lack of response, the lack of concern and the lack of hygiene.

“When things have been left for three weeks it creates vermin problems and all sorts of things like that.”

Director of the Dorset Waste Partnership (DWP) Steve Burdis said there was a record of a complaint regarding the failure to provide bins at Hessary Place and that was rectified after it was established housing providers had not informed the partnership about some properties.

He said that bins were delivered to the communal bin area in question on March 18 and everything was taken away at that stage and his team were due to go out today to collect what was there now.

Mr Burdis said that the DWP team would also spend some time educating residents about use of the residual waste and recycling as there may have been a ‘communication breakdown’.

He added: “We spent an awful lot of time in Poundbury making sure we got round to speak to all the housing associations and some of the solutions have been quite tailored to the area because it’s not the easiest location for refuse collection.”

Mr Burdis added that, although there had been ‘teething problems’, the general roll-out of the new system across Dorchester had actually gone relatively smoothly.

He said: “We rolled out to 41,000 homes and always knew there were going to be a few teething problems but by and large this roll out has gone extremely well.”

Anyone with issues concerning service can call 01305 221000.

Comments (10)

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11:03am Sat 29 Mar 14

JamesYoung says...

In Proper New Poundbury, i've noticed, on occasion, two or three waste lorries a week, clearly revisited to remove missed items. A week ago, everybody in our square put out recycling in accordance with the council calendar, but the lorry that turned up wasn't for recycling. You wouldn't think this had to be a difficult exercise. If you are going to ask people to store smelly food waste and fill their living room up with recycling bins, at least get the collections right.
In Proper New Poundbury, i've noticed, on occasion, two or three waste lorries a week, clearly revisited to remove missed items. A week ago, everybody in our square put out recycling in accordance with the council calendar, but the lorry that turned up wasn't for recycling. You wouldn't think this had to be a difficult exercise. If you are going to ask people to store smelly food waste and fill their living room up with recycling bins, at least get the collections right. JamesYoung
  • Score: 7

11:38am Sat 29 Mar 14

bertbean says...

We had to make no less than 4 complaints to get our bins emptied. We live in Puddletown. Ours bins finally got emptied on Tuesday, 3 weeks late, but then were not emptied on the normal day (Friday). Its a shambles.
We had to make no less than 4 complaints to get our bins emptied. We live in Puddletown. Ours bins finally got emptied on Tuesday, 3 weeks late, but then were not emptied on the normal day (Friday). Its a shambles. bertbean
  • Score: 4

2:02pm Sat 29 Mar 14

Sigurd Hoberth says...

It seems wasteful to me so many different trucks coming out for different bins, in some areas I see big lorry's being used for small collections all yet more enviro-con? . Also I think being "forced" by threat of penalty to separate waste into individual bins so the council can make money from the recycling, is in effect a form of slavery . We sure don't see our cut ( wage) of the profits off our council tax bills?
It seems wasteful to me so many different trucks coming out for different bins, in some areas I see big lorry's being used for small collections all yet more enviro-con? . Also I think being "forced" by threat of penalty to separate waste into individual bins so the council can make money from the recycling, is in effect a form of slavery . We sure don't see our cut ( wage) of the profits off our council tax bills? Sigurd Hoberth
  • Score: 0

6:01pm Sat 29 Mar 14

westbaywonder says...

You would think Maggie would sort out the bin issue in Poundbury.
Especially if Charlie boy is expected around for cake!
You would think Maggie would sort out the bin issue in Poundbury. Especially if Charlie boy is expected around for cake! westbaywonder
  • Score: 5

8:34pm Sat 29 Mar 14

ksmain says...

Oh dear - it seems all is not well in the 'Stepford Wives' district of 'Proper New Poundbury' wherever that is.
Oh dear - it seems all is not well in the 'Stepford Wives' district of 'Proper New Poundbury' wherever that is. ksmain
  • Score: 0

1:03pm Sun 30 Mar 14

Zummerzet Lad says...

They want tins and jars washed out! Who is paying water bill for residents?

Somerset Waste Partnership isn't so fussy about state of tins and jars plus their mix is different with tins plastics and jars in what is our glass box.
They want tins and jars washed out! Who is paying water bill for residents? Somerset Waste Partnership isn't so fussy about state of tins and jars plus their mix is different with tins plastics and jars in what is our glass box. Zummerzet Lad
  • Score: -3

3:49pm Sun 30 Mar 14

Get a grip says...

Best if they just turn the whole place into a landfill site.
Best if they just turn the whole place into a landfill site. Get a grip
  • Score: -1

11:01am Mon 31 Mar 14

MaidofDorset says...

We haven't had any problems at all with the bin men, but live on a straight street where everyone can put their bins out on the pavement so they are easily visible.

New Poundbury is a massive confusing sprawl of little squares, hidden corners and courtyards and twisty roads. It must be a nightmare getting the lorry around all the blind corners and spotting all the bins compared with zipping around Victoria Castle or Manor Park.

The bin men are just going to have to live with Poundbury. Perhaps their management could allow extra time or make sure all the courtyards with bins had a bin notice stuck on the entrance so the bin men didn't miss them.
We haven't had any problems at all with the bin men, but live on a straight street where everyone can put their bins out on the pavement so they are easily visible. New Poundbury is a massive confusing sprawl of little squares, hidden corners and courtyards and twisty roads. It must be a nightmare getting the lorry around all the blind corners and spotting all the bins compared with zipping around Victoria Castle or Manor Park. The bin men are just going to have to live with Poundbury. Perhaps their management could allow extra time or make sure all the courtyards with bins had a bin notice stuck on the entrance so the bin men didn't miss them. MaidofDorset
  • Score: 0

7:07pm Mon 31 Mar 14

custos says...

ksmain wrote:
Oh dear - it seems all is not well in the 'Stepford Wives' district of 'Proper New Poundbury' wherever that is.
Good question! Having two estates with the same name in a town was a very silly idea anyway but 'Proper New Poundbury' seems to suggest that their is an improper one as well - does that make three?
[quote][p][bold]ksmain[/bold] wrote: Oh dear - it seems all is not well in the 'Stepford Wives' district of 'Proper New Poundbury' wherever that is.[/p][/quote]Good question! Having two estates with the same name in a town was a very silly idea anyway but 'Proper New Poundbury' seems to suggest that their is an improper one as well - does that make three? custos
  • Score: 0

11:17pm Mon 31 Mar 14

captainwizard says...

I live in Hessary Place as well and the whole bin changeover has wound me up. My bin sits with the lady's in this article and went the new bin system started the old collections stopped, and our bins were not emptied for weeks. many of us have babies and toddlers in nappies, and Its not very nice to bring up a family with literally a pile of rubbish and poop in the car park. If there is a problem with how people are sorting the rubbish and it being 'contaminated' like the leaflets preach then we should be notified, or given seperate bins. The lack of communication has angered me just as much. Ggrrrr
I live in Hessary Place as well and the whole bin changeover has wound me up. My bin sits with the lady's in this article and went the new bin system started the old collections stopped, and our bins were not emptied for weeks. many of us have babies and toddlers in nappies, and Its not very nice to bring up a family with literally a pile of rubbish and poop in the car park. If there is a problem with how people are sorting the rubbish and it being 'contaminated' like the leaflets preach then we should be notified, or given seperate bins. The lack of communication has angered me just as much. Ggrrrr captainwizard
  • Score: 0

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