Text reminder service at Dorset County Hospital proves a success

New text service getting the message across

New text service getting the message across

First published in News

A TEXT reminder service at Dorset County Hospital is helping to cut the number of missed appointments.

Every year more than 19,000 patients fail to turn up for appointments at the Dorchester hospital, costing the facility nearly £3million in loss of income and wasted resources.

The new reminder service for patients sees the hospital send out a text just before they are due to attend to remind them of the date and location on their appointment.

Patient access lead Anita Thomas said: “Patient feedback has been very positive and we have certainly seen a reduction in the number of missed appointments since rolling out the service.

“Many patients call us after receiving the text to say they had forgotten about it and would like to change it, which means that we can offer their appointment to another patient.”

She added: “For the moment some clinics are not part of the service due to the sensitive nature of the appointment but we are looking at different ways of delivering the message so that they can be included in future.

“All new appointment letters contain information on opting out of the system if people would rather not receive texts and there are posters in all outpatient areas and local GP surgeries explaining the service and the opt out process.”

The hospital is urging patients to provide up to date contact details to ensure the system is as effective as possible.

Patients can provide up to date contact details by calling the number on their appointment letter between 8.30am and 5pm from Mondays to Fridays.

Comments (2)

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6:58pm Tue 1 Apr 14

IDONTKNOWIFITISTRRUE says...

All new appointment letters contain information on opting out of the system if people would rather not receive texts.

This is wrong - people should be asked to opt in not expected to opt out - my home phone does not accept texts and I only turn on my mobile if I want to make a call.
All new appointment letters contain information on opting out of the system if people would rather not receive texts. This is wrong - people should be asked to opt in not expected to opt out - my home phone does not accept texts and I only turn on my mobile if I want to make a call. IDONTKNOWIFITISTRRUE
  • Score: -2

9:00am Wed 2 Apr 14

MrsSmart says...

I strongly object to
this - my dental surgery send reminder texts of appointments - as if I could forget it when I have it on my calendar and have been anxious about it for weeks before! I don't see how Dch can offer appointments to other patients at such short notice when all these people allegedly phone to say "thanks I had forgotten and now need to cancel!"
I strongly object to this - my dental surgery send reminder texts of appointments - as if I could forget it when I have it on my calendar and have been anxious about it for weeks before! I don't see how Dch can offer appointments to other patients at such short notice when all these people allegedly phone to say "thanks I had forgotten and now need to cancel!" MrsSmart
  • Score: 0

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