I REFER to the story More trouble and you're out' (Echo, April 30) about the Magna tenant whose anti-social behaviour had led to warnings about her tenancy At Magna Housing Association we take a zero tolerance approach to anti-social behaviour.

The tenant in this case was not deemed a difficult tenant' (as has been suggested), but was in fact a person who, along with family and visitors to their home, was having an intolerable effect on the whole community.

Yes, we did give this story to the Echo. We wholeheartedly believe in fair play and only name and shame' in cases where the circumstances have reached an extreme.

It is hoped that by doing so the tenant may think twice before acting in a similar way in the future and may set an example to others who are behaving in an anti social way.

Eviction is the very last resort. A demoted tenancy gives the tenant the maximum of a year to prove that they can live within the terms of their tenancy agreement.

It has already proven to be a useful tool that we have available to help us tackle anti social behaviour.

We are in the business of providing homes rather than taking them away. However, we do not believe anyone has the right to inflict such poor behaviour on their community as was the case here.

We hope that more and more people will get the message and realise that it will not be tolerated.

Emma Lambe PR manager Magna Housing Group