Royal Mail has announced a few changes to doorstep deliveries.
Customers expecting tracked items from large retailers who are not at home will now receive email/SMS notifications on the whereabouts of their delivery.
The “Something for You” card is also going digital, making it easier for customers to retrieve their item if they are not at home. Email and SMS notifications will let customers either re-arrange their parcel delivery for another day or collect their item from their local Customer Service Point using relevant identification. Customers will no longer need to go home to collect the physical card.
Customers taking pre-paid parcels (including returns) to selected Royal Mail Customer Service Points will receive an acceptance scan as soon as they drop off their item.
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