What has happened to our one-time "friendly" mail service?
I am 81 and disabled, my wife is 75. Somebody is kind enough to send her a birthday card, but according to you, did not pay enough postage.
So now, we have to somehow get to your office, and not only pay the difference of 20p, but a fine (not our fault and cannot be recovered) of £1.
Time was when the mailman was "regular", knew his customers, and would knock on the door to collect such as short-payments; job done.
Is our great Royal British Mail so darned petty as to inconvenience – and fine – pensioners in this way?
BRIAN BECKWITH
Jessopp Avenue
Bridport
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